Molly Price
Virginia Beach
Summary
Multi-state licensed and highly motivated insurance professional with 13 years of experience handling personal auto and commercial claims. Awarded for outstanding customer service survey results. Claims trainer at local and national level. Experience handling litigated claims, first-party medical, moderately complex bodily injury and uninsured motorist bodily injury claims in multiple states.
Overview
13
13
years of professional experience
Work History
Senior Injury Adjuster
USAA Insurance
09.2023 - Current
- Handle all aspects of personal and commercial auto claims including investigating and verifying coverage, liability and damages
- Specialize in bodily injury claims with attorney-represented claimants including litigated claims through final disposition
- Advise insureds of coverage and liability and updates throughout life of claim
- Evaluate demands, negotiate and settle claims for damages and injuries within authority
- Set and adjust reserves as information received
- Manage a large pending of claims with outstanding file quality and current diary
- Developed professional relationships and experience negotiating with personal injury attorneys in Virginia, North Carolina, Maryland, West Virginia, Delaware, Washington D.C. and Tennessee
- Highest rated Senior Injury Adjuster in the country for customer service survey results year-to-date
- Skilled at communication and building excellent rapport with all parties associated with the claim
- Current Florida Adjuster's License
Bodily Injury Adjuster-Attorney Represented
GEICO
07.2011 - 08.2023
- Handle moderately complex personal auto and commercial bodily injury and uninsured motorist bodily injury claims with represented and unrepresented claimants
- Apply multiple state negligence theories including contributory and modified comparative negligence
- Handle non-standard auto claims including assigned risk and named non-owner policies
- Handle first party medical payment and personal injury protection claims in multiple states
- Identify subrogation potential and assign recovery
- Refer claims to SIU and assist in gathering evidence
- Certified Arbitrator through Arbitration Forum
- Motivated participant in professional and career advancement education
Performance Monitor and File Quality Auditor
GEICO
01.2018 - 09.2021
- Reviewed claims to confirm adherence to federal, state and company requirements
- Tracked department performance and identified areas needing improvement
- Created plan and implemented process to assure compliance
- Raised file quality department results from 73% to 94% from 2018-2019
Claims Home Office Negotiation Trainer
GEICO
08.2018 - 06.2021
- Trained bodily injury settlement negotiation for Claims Home Office
- Performed mock negotiations with trainees
- Monitored and reported trainee progress, introducing new learning tools to address individual needs and acted as mentor throughout their training process and orientation period
Education
Bachelor of English - English
Virginia Polytechnic Institute And State University
12.2007
Skills
- Multi-task in high volume, high pressure insurance claims environment
- Diary maintenance
- Able to implement changes with positive attitude
- Perfect file quality
- Detail-oriented investigator
- Secure recorded statements
- Exceptional customer service
- Committed and supportive team member
- Excellent written and verbal communication
- Proficient in Microsoft Office Suite
- Salesforce CRM trainer
- Medicare reporting and compliance expert
Timeline
Senior Injury Adjuster
USAA Insurance
09.2023 - Current
Claims Home Office Negotiation Trainer
GEICO
08.2018 - 06.2021
Performance Monitor and File Quality Auditor
GEICO
01.2018 - 09.2021
Bodily Injury Adjuster-Attorney Represented
GEICO
07.2011 - 08.2023
Bachelor of English - English
Virginia Polytechnic Institute And State University
Similar Profiles
Anaya JohnsonAnaya Johnson
Independent Insurance Adjuster at USAA InsuranceIndependent Insurance Adjuster at USAA Insurance
Dyanna MartinezDyanna Martinez
Licensed Insurance Agent at USAA InsuranceLicensed Insurance Agent at USAA Insurance
VANESSA LEIJAVANESSA LEIJA
Licensed Insurance Sales Professional at USAA InsuranceLicensed Insurance Sales Professional at USAA Insurance