Monea Stephens
Danville
Summary
Knowledgeable and dedicated customer service professional well-versed in working independently and as a team player. Personable, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Paralegal
William & Light
02.2024 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Communicated with 50+ clients, opposing counsel and court personnel to keep all parties informed on case updates.
Assistant Property Manager
Birchstone Residential
02.2023 - 08.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and increased high payment rates by 30% in building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Deputy Clerk
Chesapeake General District Court
05.2022 - 11.2022
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
Leasing Specialist
The Franklin Johnston Group
11.2020 - 05.2022
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Created proposals, lease offers, and documents for incoming and current tenancies.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered over 30 phone calls per shift and emails and responded to questions from prospects quickly and effectively.
- Marketed property to local businesses through collateral, emails and phone calls.
Leasing Specialist/CSR
Lincoln Military Housing
04.2019 - 11.2020
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over 10 leases per shift by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
Education
Associate of Science - Criminal Justice
Tidewater Community College
05.2021
Certification - Law Enforcement
Tidewater Community College
04.2021
High School Diploma -
George Washington High School
05.2015
Skills
- Documentation and Recordkeeping
- Multitasking and Prioritization
- Client Communication
- Payment Collection
- Property Inspections
- Customer service-focused
- Lease Renewals
- Maintenance knowledge
Timeline
Paralegal
William & Light
02.2024 - Current
Assistant Property Manager
Birchstone Residential
02.2023 - 08.2023
Deputy Clerk
Chesapeake General District Court
05.2022 - 11.2022
Leasing Specialist
The Franklin Johnston Group
11.2020 - 05.2022
Leasing Specialist/CSR
Lincoln Military Housing
04.2019 - 11.2020
Certification - Law Enforcement
Tidewater Community College
High School Diploma -
George Washington High School
Associate of Science - Criminal Justice
Tidewater Community College
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