Monica Peyton
King George
Summary
Dynamic Health Unit Coordinator and Certified Nursing Assistant with a proven track record at Mary Washington Healthcare. Skilled in records management and patient scheduling, I enhanced workflow efficiency and improved patient care quality. Known for professionalism and critical thinking, I excel in multidisciplinary team collaboration and ensuring patient safety through meticulous attention to detail.
Overview
14
14
years of professional experience
Work History
Health Unit Coordinator/Cna
Mary Washington Healthcare
06.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
Certified Nursing Assistant
Falls Run Nursing and Rehabilitation
05.2011 - 03.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
High School Diploma - General Studies
King George High School
King George, VA06.2000
Skills
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
- Workflow coordination
- Process improvement strategies
- Supply restocking
- Multidisciplinary team collaboration
- Paperwork processing
- Resource optimization
- Medical records management
- Interdepartmental coordination
- Department collaboration
- Quality assurance practices
- Patient scheduling expertise
- Unit reception
- Chart assembly
- Staff scheduling
- Inventory and restocking
- Basic life support for health care providers (BLS)
- Health information systems
Timeline
Health Unit Coordinator/Cna
Mary Washington Healthcare
06.2023 - Current
Certified Nursing Assistant
Falls Run Nursing and Rehabilitation
05.2011 - 03.2021
High School Diploma - General Studies
King George High School
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