Monica Williams
Hampton
Summary
Results-driven professional excelling in operations management and talent development. Known for implementing marketing strategies that enhance customer engagement and optimize sales. Ready to leverage expertise to drive operational excellence and foster a motivated team.
Overview
12
12
years of professional experience
Work History
General Manager
Inspire Brands
Virginia Beach
2024.10 - Current
- Managed daily operations, driving restaurant performance and enhancing customer satisfaction.
- Implemented effective marketing strategies that increased customer traffic by over 110%
- Created employee schedules to maintain optimal staffing levels during peak hours and control labor costs.
- Exceeded sales targets consistently by implementing targeted promotions and upselling techniques
General Manager
Burgerbusters Inc.
Hampton
2014.05 - 2024.07
- Interviewed, selected, trained, and supervised staff to build a high-performing team.
- Established clear expectations and fostered positive working environment to enhance employee engagement.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma -
Heritage High School
Newport News, VA1999-06
Skills
- Operations management
- Sales optimization
- Customer relationship management
- Marketing strategy
- Inventory control
- Cost Control
- Food Safety
- Labor Management
- Staff training
- Talent Development
Timeline
General Manager
Inspire Brands
2024.10 - Current
General Manager
Burgerbusters Inc.
2014.05 - 2024.07
High School Diploma -
Heritage High School