Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Booker

Petersburg

Summary


Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.



Overview

16
16
years of professional experience

Work History

Nail Instructor

Naturally Beauty and Barber School
09.2024 - Current
  • Assisted in developing lesson plans and instructional materials for diverse learning styles.
  • Facilitated classroom activities to engage students and enhance understanding of course content.
  • Collaborated with colleagues to implement effective teaching strategies and improve student outcomes.
  • Supported assessment processes by providing feedback on student performance and engagement levels.

Nail Technician

Nicole House of Beauty
09.2021 - Current
  • Provided high-quality manicure and pedicure services to clients, ensuring satisfaction and repeat business.
  • Maintained a clean and organized workstation in compliance with health and safety regulations.
  • Assisted clients in selecting nail designs and colors, enhancing their overall experience.
  • Utilized nail care tools proficiently to ensure precision during treatments and minimize client discomfort.

Customer Service Representative

Comcast
02.2018 - 07.2021
  • Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
  • Fostered positive relationships with customers, enhancing overall satisfaction and loyalty.
  • Trained new team members on best practices for customer interactions and service protocols.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.

Key Holder Supervisor

New York & Company
04.2015 - 03.2018
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service excellence and sales techniques.
  • Managed inventory levels, optimizing stock organization and replenishment processes.
  • Implemented loss prevention strategies, reducing shrinkage and enhancing store security.

Customer Service Representative

StarTek
10.2009 - 02.2014
  • Managed escalated issues by employing conflict resolution strategies, ensuring timely resolutions.
  • Managed high-volume inbound calls, providing accurate information and support to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Education

Nail Instructor License -

Naturally Yours Beauty & Barber
Richmond, VA
10-2024

High School Diploma -

Dinwiddie High School
Dinwiddie, VA
06-2007

Skills

  • Customer service
  • Customer support
  • Data entry
  • Customer satisfaction
  • Call center customer service
  • Quality assurance
  • Call management
  • Multitasking and organization
  • Reliability and punctuality
  • Team collaboration
  • Call control

Timeline

Nail Instructor

Naturally Beauty and Barber School
09.2024 - Current

Nail Technician

Nicole House of Beauty
09.2021 - Current

Customer Service Representative

Comcast
02.2018 - 07.2021

Key Holder Supervisor

New York & Company
04.2015 - 03.2018

Customer Service Representative

StarTek
10.2009 - 02.2014

Nail Instructor License -

Naturally Yours Beauty & Barber

High School Diploma -

Dinwiddie High School

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Monique Booker