Monique Johnson
Richmond,NV
Summary
Transformational healthcare operations leader with a proven record of improving revenue performance, optimizing workflows, and elevating patient access across large, multidisciplinary systems. Over 22 years of experience leading pharmacy and reimbursement operations, spearheading startup launches, and driving measurable efficiency through Lean Six Sigma methodologies. Recognized for uniting clinical and administrative functions, implementing scalable infrastructure, and developing high-performing teams that exceed service and turnaround standards. Skilled in aligning business processes with strategic goals to ensure financial sustainability, compliance, and exceptional patient outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Revenue Cycle Specialist
VCU Health
04.2021 - Current
- Lead implementation of departmental realignment initiatives to improve workflow and efficiency.
- Develop and deliver training programs for reimbursement staff, ensuring proficiency in PA processes.
- Achieved 90% prior authorization approval rate through proactive submission and provider education.
- Collaborate with cross-functional teams to ensure compliance and optimize patient access.
- Design reporting tools and performance metrics for PA approvals and team efficiency.
Pharmacy Technician Instructor
Chesterfield Technical Center
09.2022 - 08.2024
- Developed and delivered comprehensive curriculum for pharmacy technician training programs.
- Facilitated hands-on training in drug dispensing, compounding, and inventory management.
- Mentored students, fostering confidence and proficiency in pharmaceutical practices.
- Evaluated student performance through assessments, ensuring understanding of key concepts.
Program Director
Rappahannock Community College
12.2020 - 12.2023
- Led program development initiatives to enhance student engagement and academic success.
- Collaborated with faculty to align curriculum with community needs and institutional goals.
- Managed budget allocations to optimize resource utilization across multiple programs.
- Implemented assessment tools to evaluate program effectiveness and drive continuous improvement.
Lead Certified Pharmacy Technician
HCA Healthcare Inc.
08.2020 - 12.2020
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and internal policies.
- Led training programs for new pharmacy technicians, enhancing team knowledge and operational efficiency.
- Implemented inventory management systems to reduce medication errors and optimize stock levels.
Pharmacy Manager
Crossover Healthcare Ministry
07.2018 - 08.2020
- Directed operations for three pharmacy sites, ensuring compliance and service excellence.
- Implemented Medicaid expansion policies, PA systems, and cost-saving initiatives reducing budget by 30%.
- Led grant writing and reporting, securing funding for community health programs.
- Developed and launched workflow automation and training programs for staff and volunteers.
Certified Pharmacy Technician Supervisor
Rite Aide Pharmacy
11.2004 - 09.2018
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and best practices.
- Trained and mentored pharmacy technicians, enhancing team performance and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented workflow improvements that increased prescription processing speed and accuracy.
- Supervised 12 pharmacy technicians and coordinated day-to-day assignments.
Education
Bachelor of Arts - Psychology
Hampton University
Hampton, VASkills
- Leadership & Strategic Operations
- Implementation & Workflow Automation (Epic SmartSets, SmartPhrases, Cerner, eClinicalWorks)
- Prior Authorization & Reimbursement Optimization
- Cross-Functional Team Leadership
- Grant Writing & Reporting
- Teaching, Training & Staff Development
- Stakeholder & Vendor Collaboration
- Compliance & Service Level Excellence
- Startup & Expansion Leadership
- Process Improvement (Lean Six Sigma)
- Ambulatory Management
Accomplishments
- Designed and launched training programs improving PA accuracy and compliance.
- Reduced departmental budget by 30% through strategic cost-saving initiatives.
- Implemented workflow automation and realignment strategies reducing turnaround times.
- Secured funding through grant proposals and reporting for community health programs.
- Achieved 100% compliance in Board of Pharmacy audits with zero deficiencies.
Certification
- Certified Pharmacy Technician (CPhT) – PTCB
- Epic EHR Certified & SuperUser
- Lean Six Sigma (Process Improvement)
- CPR/First Aid/AED
Timeline
Pharmacy Technician Instructor
Chesterfield Technical Center
09.2022 - 08.2024
Revenue Cycle Specialist
VCU Health
04.2021 - Current
Program Director
Rappahannock Community College
12.2020 - 12.2023
Lead Certified Pharmacy Technician
HCA Healthcare Inc.
08.2020 - 12.2020
Pharmacy Manager
Crossover Healthcare Ministry
07.2018 - 08.2020
Certified Pharmacy Technician Supervisor
Rite Aide Pharmacy
11.2004 - 09.2018
Bachelor of Arts - Psychology
Hampton University