Monique Wilson
Alexandria
Summary
Dedicated assistant teacher skilled in parent-teacher communication, behavior management, and co-teaching. Committed to fostering a positive learning environment and enhancing student development through effective problem-solving and multitasking.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Teacher
The Goddard School
District Of Columbia
10.2025 - Current
- Assisted lead teacher in developing and implementing age-appropriate lesson plans.
- Supported classroom management by fostering a positive learning environment for students.
- Collaborated with team members to prepare educational materials and resources.
- Engaged children in interactive activities to enhance cognitive and social skills.
- Monitored student progress, providing feedback and assistance as needed.
- Maintained communication with parents regarding student development and classroom activities.
- Organized classroom layout to promote effective learning experiences for children.
- Participated in training sessions to improve teaching methods and classroom techniques.
Care Professional
Home Instead
Falls Church, VA
08.2025 - 09.2025
- Assisted clients with daily living activities to enhance quality of life.
- Developed strong relationships with clients to promote trust and comfort.
- Provided companionship and emotional support to individuals in need.
- Maintained accurate records of client care and progress documentation.
- Collaborated with healthcare professionals to ensure coordinated care plans.
- Adapted care approaches based on individual client needs and preferences.
- Educated clients and families on health management techniques and resources.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Participated in ongoing training sessions to improve caregiving skills and knowledge.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Patient Service Coordinator
Creative Financial Staffing
District Of Washington
06.2025 - 08.2025
- Managed patient scheduling, ensuring timely appointments and efficient use of resources.
- Assisted with insurance verification, streamlining processes for patient eligibility and coverage.
- Coordinated patient communications, providing clear information regarding services and procedures.
- Supported administrative tasks, contributing to smooth clinic operations and patient flow.
- Maintained accurate patient records in electronic health systems, enhancing data integrity and access.
- Collaborated with healthcare providers to address patient concerns promptly and efficiently.
- Facilitated onboarding of new patients, guiding them through initial paperwork and requirements.
- Developed positive relationships with patients, fostering a welcoming environment for care delivery.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Used Eclinical to maintain electronic patient files, successfully maintaining over thousands of patient files.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Respected patients by recognizing rights and maintaining confidentiality.
Medical Front Desk Receptionist
Major Medical, LLC
Clinton, MD
01.2020 - 05.2025
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled and coordinated patient appointments, enhancing overall office efficiency.
- Processed patient intake forms, ensuring accuracy and compliance with regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized filing system for medical records, improving retrieval speed.
- Assisted in training new reception staff on protocols and procedures.
- Implemented workflow improvements that reduced patient wait times significantly.
- Collaborated with medical staff to streamline communication and enhance patient care experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Greeted visitors warmly, creating positive first impression of organization.
Office Manager's Assistant
Advanced Pain Medicine
Greenbelt, MD
12.2012 - 12.2020
- Coordinated office operations, enhancing workflow efficiency across departments.
- Managed scheduling for appointments, improving patient access and reducing wait times.
- Developed and maintained filing systems, ensuring accurate record-keeping for patient information.
- Assisted in financial processing, contributing to timely billing and collections cycles.
- Implemented office supply management protocols, optimizing inventory levels and reducing costs.
- Trained new administrative staff on office procedures and software systems to ensure seamless integration.patient appointments and manage scheduling conflicts effectively.
- Improved staff productivity by organizing regular meetings for surgical coordinators to discuss best practices and workflow improvements.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Trained new staff on scheduling protocols and software systems to ensure consistency in operations.
- Analyzed scheduling patterns to identify areas for improvement, enhancing overall efficiency of surgical department.
- Developed streamlined processes for appointment confirmations, reducing no-show rates significantly.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Elevated the reputation of the surgical department by consistently delivering high-quality scheduling services, leading to increased referral rates from physicians.
- Assisted in maintaining a safe environment for patients and staff by adhering to infection control protocols during scheduling procedures.
- Continuously updated personal knowledge about surgical procedures, medical terminology, and relevant software systems through professional development opportunities.
- Supported successful surgical outcomes by ensuring accurate documentation of patient medical histories, insurance information, and surgical consents.
- Increased patient satisfaction with timely communication regarding appointment confirmations and reminders.
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
Patient Service Representative
Seton Medical Group OB/GYN
Columbia, MD
03.2012 - 12.2012
- Facilitated patient check-in and registration processes, ensuring accurate data entry and verification.
- Managed appointment scheduling, optimizing provider availability and patient flow.
- Assisted patients with insurance inquiries, clarifying coverage details and resolving billing issues.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Led efforts to enhance electronic health record accuracy, supporting overall patient care quality.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Education
Medical Office Management - Medical Informatics
Thompson Insitute
Philadelphia, PA09-1993
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
- Learning support
- School policies and procedures
- Safe learning environment
- Academic development
- Multitasking
- Problem-solving
- Co-teaching and Co-planning
Certification
Child Development Associate Certification
Timeline
Assistant Teacher
The Goddard School
10.2025 - Current
Care Professional
Home Instead
08.2025 - 09.2025
Patient Service Coordinator
Creative Financial Staffing
06.2025 - 08.2025
Medical Front Desk Receptionist
Major Medical, LLC
01.2020 - 05.2025
Office Manager's Assistant
Advanced Pain Medicine
12.2012 - 12.2020
Patient Service Representative
Seton Medical Group OB/GYN
03.2012 - 12.2012
Medical Office Management - Medical Informatics
Thompson Insitute