Monisha Daggs

•Provide accurate quotes/rates for intermodal freight, bids and spot business. •Support commercial efforts to maximize profitability by finding the most cost effective and efficient routing for new and existing business. •Recommend changes in routing when alternate routes are preferred. •Maintain routing and route preference order in IQ Ship. Create routes when auto routing is missing, expired, or not logical. •Ensured routes had accurate cost information •Manage changes to specific vendors/routing in day to day as required. •Executed and managed rail billings, resolving issues promptly to maintain billing accuracy. •Work closely with CSX, NS and many other rail vendors to manually push out rail billing

Coordinated shipment schedules to optimize delivery timelines and enhance customer satisfaction.

Monitored inventory levels, ensuring accurate stock management and timely replenishment.

Assisted in developing logistics strategies to improve operational efficiency across supply chain processes.

• Work well with multitasking and under pressure Streamlined import/export processes for Atlantic Container
Line, enhancing efficiency in cargo systems like XPS, Navis, and IKE.
• Partnered with Assistant Operations Managers on labor planning and freight inspection, fostering cross-
departmental synergy.
• Meticulously managed billing correspondence and reports, ensuring accurate documentation and financial
transparency.
• Spearheaded problem-solving initiatives for freight discrepancies, developing creative solutions to complex
logistical challenges.
• Optimized trucking company scheduling and cargo handling, adhering to safety guidelines while maximizing
operational efficiency.

Coordinated daily operational activities to optimize workflow efficiency across multiple departments.

Developed and maintained comprehensive documentation for standard operating procedures and compliance requirements.

Facilitated communication between stakeholders to ensure alignment on project goals and timelines.

• Coordinated patient appointments and procedures, enhancing access to care and optimizing resource allocation. • Handled patient inquiries, delivering clear information and promptly resolving issues to improve patient satisfaction. • Managed billing, coding, and claims updates, ensuring accuracy and compliance to support financial integrity. • Assisted with pharmacy pre-authorizations and medical orders, streamlining patient care processes. • Processed financial assistance applications, aiding patients in accessing necessary care.

Coordinated patient care activities, ensuring seamless communication among healthcare providers and patients.

Implemented scheduling systems to optimize appointment availability and enhance patient flow efficiency.

Developed training materials for new staff, streamlining onboarding processes and improving team performance.

• Addressed member issues, guided in selecting PCP/specialists, and managed prior authorizations.
• Achieved highest quality and customer satisfaction scores for 10 months.
• Collaborated with the director in a focus group to innovate member and provider assistance.
• Trained new hires, enhancing team efficiency.
• Resolved complex Medicaid issues, improving member enrollment and satisfaction.