Montiel Young-Warren
Norfolk
Summary
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Overview
13
13
years of professional experience
Work History
District Operations Manager
Artura Auto Appearance
Norfolk, VA
03.2026 - Current
- Oversaw daily operations to ensure adherence to quality standards and customer satisfaction.
- Implemented process improvements that increased operational efficiency across multiple locations.
- Developed and trained staff on best practices for auto appearance services, enhancing team performance.
- Analyzed operational workflows to identify bottlenecks and optimize resource allocation.
- Enhanced employee productivity by providing training, guidance, and performance evaluations.
District Manager
Green Clean Express
Norfolk, VA
07.2025 - 03.2026
- In charge of the location’s maintenance (maintain cleanliness of sites, equipment maintenance/repair & chemical care, and quality of the wash service).
- Handles customer complaints, employee conflicts, and daily operational problems in an even-tempered, fair, and consistent manner.
- Hiring, training, scheduling, and supervising car wash attendants to ensure they follow company procedures and provide quality service
- Managing and monitoring inventory levels, ensuring that necessary supplies and chemicals are on hand
- Enforcing company policies, implementing safety protocols, and ensuring that the site operates in compliance with all applicable regulations
Senior Area Manager
Teph Seal Auto Appearance
Richmond, VA
05.2020 - 07.2025
- Overseeing multiple store locations to meet sales goals and company standards
- Support the managers in staff management, including hiring, training, and performance evaluations
- Collaborate with the team members to implement best practices that drive efficiency and improve service quality
- Facilitate communication between departments to ensure alignment on objectives and priorities
- Regularly visiting stores under their management to assess operational efficiency and staff performance
- Developed strategic plans to improve workflow efficiency and reduce operational costs.
- Implemented quality control measures to maintain high standards of auto appearance services.
Automotive Detail Manager
Hall Automotive
Virginia Beach, VA
04.2018 - 03.2020
- Oversaw daily operations and workflow efficiency of automotive detailing processes.
- Implemented training programs for new staff, enhancing performance and service quality.
- Developed and maintained inventory management systems for detailing supplies and equipment.
- Coordinated with service departments to ensure timely vehicle preparation for customer delivery.
- Established quality control protocols, ensuring consistency in detailing services delivered to clients.
- Mentored team members on best practices, fostering a culture of continuous improvement and excellence.
- Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
- Developed a loyal customer base through consistent delivery of high-quality services, generating repeat business and valuable word-of-mouth referrals.
Car Lot Attendant/Automotive Detailer
Hall Automotive
Virginia Beach, VA
08.2016 - 04.2018
- Verifies receipt of new cars delivered to dealer and parks cars in new car lot in an orderly manner: Compares serial numbers of incoming cars with invoice.
- Inspects cars to detect damage and to verify presence of accessories listed on invoice, such as spare tires and radio and stereo equipment
- Coordinated vehicle movement in lot to optimize space usage and streamline operations.
- Executed thorough exterior and interior detailing processes to restore vehicle aesthetics.
- Fostered strong customer relationships through exceptional service and personalized care for each vehicle.
- Utilized advanced cleaning tools and products to achieve high-quality results consistently.
- Trained other detailers on best practices for efficient and effective detailing techniques.
Site Manager
Taco Bell
Portsmouth, VA
07.2015 - 01.2017
- Managing customer issues while maintaining the highest quality of products and services.
- Supervised daily site operations, ensuring adherence to safety regulations and quality standards.
- Coordinated project schedules, optimizing resource allocation for maximum efficiency.
- Analyzed project data to inform decision-making and improve overall site performance.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Trained and mentored junior staff, enhancing team performance and skill development.
Support personnel for Director of Student Activities
Tidewater Community College - Portsmouth Campus
Portsmouth, VA
11.2013 - 06.2015
- Answer the phone and take messages for Center personnel.
- Designed and implemented student engagement programs to enhance campus involvement.
- Collaborated with various departments to coordinate events and activities promoting student welfare.
- Assist students, staff, and faculty in the use of the various videos located in the Center's conference room.
- Mentored student leaders, fostering skills in event planning and organizational management.
- Managed budgets for activities, ensuring efficient allocation of resources across multiple events.
- Established partnerships with local businesses to secure sponsorships and support for student-led initiatives.
Education
MBA - Business Administration And Management
Old Dominion University
Norfolk, VA12-2017
Associate of Science - Computer Engineering
Tidewater Community College
Portsmouth, VA06-2014
High School -
David Hickman High School
Columbia, MO05-2012
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Operations management
- Sales management
- Customer relations
- Staff development
- Team development
- Multi-unit management
Timeline
District Operations Manager
Artura Auto Appearance
03.2026 - Current
District Manager
Green Clean Express
07.2025 - 03.2026
Senior Area Manager
Teph Seal Auto Appearance
05.2020 - 07.2025
Automotive Detail Manager
Hall Automotive
04.2018 - 03.2020
Car Lot Attendant/Automotive Detailer
Hall Automotive
08.2016 - 04.2018
Site Manager
Taco Bell
07.2015 - 01.2017
Support personnel for Director of Student Activities
Tidewater Community College - Portsmouth Campus
11.2013 - 06.2015
MBA - Business Administration And Management
Old Dominion University
Associate of Science - Computer Engineering
Tidewater Community College
High School -
David Hickman High School