Moody Baugh
Wise
Summary
I am a highly creative and freethinking individual. I enjoy the finer things in life and taking things slow, whilst also being goal-oriented. I've often been told that once I start, I don't stop what I'm doing. My love for others, big or small, allows me to really follow a person's tone, feeling, and general mood and match it while always being there to help with anything they might need.
Overview
1
1
Certification
Work History
Tax Online CSR II
Intuit ProConnect
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online issues and concerns to provide seamless navigational processes for customers.
- Promoting Intuit as a Brand and keeping the customers as invested and intrigued with ProConnect as a service.
Education
Partial Associates - General Studies
Mountain Empire Community College
Big Stone Gap, VA12-2019
Diploma - undefined
Union High School
Big Stone Gap, VA05-2017
Skills
- Customer retention
- CRM software
- Customer experience management
- Compliance scorecards
- Call handling
- Customer call notes
- Online chat
- Account services
- Customer inquiry management (CIM)
- Call center operations
- Customer data confidentiality
- Emotional intelligence
- Empathy
Certification
- ProConnect certification
- Salesforce CRM certification
- QuickBooks certification
- Microsoft Office certification as of 2016
Timeline
Diploma - undefined
Union High School
Tax Online CSR II
Intuit ProConnect
Partial Associates - General Studies
Mountain Empire Community College
Odd Jobs
- Maintaining apartments / premises for Baugh Apartments (my great-grandmother, Nancy Baugh).
- Many summers doing lawn care or various other housework and fix-it jobs for family with my brother.