Morgan Borum
Farmville,VA
Summary
Experienced Operations Manager with over a decade in the pest control industry at J.C. Ehrlich Pest Control in Virginia. Advanced from technician to management through consistent performance, strong leadership, and dedication to customer satisfaction. Skilled in operations oversight, compliance, staff development, and building lasting client relationships.
Overview
14
14
years of professional experience
Work History
Operations Manager
J.C. Ehrlich Pest Control
01.2020 - Current
- Direct daily branch operations, including scheduling, routing, and technician performance.
- Lead and mentor service professionals through training, coaching, and performance evaluations.
- Ensure strict compliance with OSHA, EPA, and Virginia state regulations.
- Collaborate with sales and customer service teams to strengthen client relationships and retention.
- Implement operational strategies that improve efficiency, reduce costs, and support revenue growth.
Pest Control Technician
J.C. Ehrlich Pest Control
01.2012 - 01.2020
- Delivered pest control solutions for residential and commercial accounts, ensuring safe and effective treatments.
- Built strong customer relationships through clear communication, professionalism, and consistent results.
- Maintained compliance with all safety standards and state regulations.
- Recognized for outstanding performance, resulting in promotion to Operations Manager.
Education
High School Diploma -
Skills
- Branch Operations & Leadership
- Pest Control Solutions (Residential & Commercial)
- Staff Training & Development
- Scheduling & Routing Optimization
- Safety & Regulatory Compliance (OSHA, EPA, Virginia)
- Customer Relationship Management
- Budgeting & Operational Cost Control
- Performance Coaching
Timeline
Operations Manager
J.C. Ehrlich Pest Control
01.2020 - Current
Pest Control Technician
J.C. Ehrlich Pest Control
01.2012 - 01.2020
High School Diploma -
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