Morgan Dotson
Bowling Green
Summary
Recognized for exceptional attention to detail and critical thinking, successfully reducing discrepancies and improving efficiency. Adept at delivering outstanding customer service, ensuring compliance with safety protocols and operational excellence.
Seeking to leverage transferable skills in problem-solving and process optimization in new professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Walgreens
02.2023 - Current
- Managed inventory levels to ensure stock availability and minimize disruptions.
- Conducted regular audits to verify accuracy of inventory records and reduce discrepancies.
- Collaborated with team members to streamline stock replenishment processes and improve efficiency.
- Utilized inventory management systems to track product movement and maintain organized storage areas.
- Assisted in training new staff on best practices for inventory control and safety protocols.
- Analyzed sales trends to forecast demand and optimize inventory turnover rates.
Shift Leader
Walgreens
02.2023 - Current
- Supervised daily operations, ensuring team adherence to safety protocols and quality standards.
- Trained new employees on operational procedures, enhancing team efficiency and performance.
- Coordinated shift schedules, optimizing staffing levels to meet customer demand.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Pharmacy Assistant
Walgreens
02.2023 - Current
- Processed prescription orders efficiently using pharmacy management software.
- Assisted pharmacists in patient consultations to ensure medication understanding.
- Maintained accurate inventory records, reducing discrepancies in stock levels.
- Trained to administer immunizations
- Monitored expiration dates of medications, ensuring compliance with safety regulations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Education
Associate Degree Health Preparations - Health Education
Germanna Community College
Fredericksburg, VA05-2026
High School Diploma -
Caroline
Ruther Glen, VA05-2024
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork
- Critical thinking
- Follow-up skills
- Prioritization
Certification
- CNA - Certified Nursing Assistant
Timeline
Inventory Specialist
Walgreens
02.2023 - Current
Shift Leader
Walgreens
02.2023 - Current
Pharmacy Assistant
Walgreens
02.2023 - Current
Associate Degree Health Preparations - Health Education
Germanna Community College
High School Diploma -
Caroline
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