Morgan Gavin
Suffolk
Summary
Loyal customer service professional with 19 years experience in guest relations and 9 years experience in inventory and retail management. Proficient in health/osha regulations. Aids in growth and sales through building interpersonal relationships while meeting and exceeding guest satisfaction.
Overview
19
19
years of professional experience
Work History
Reception / Kennel Groom Tech
Grooms by Beth
01.2006 - Current
- Worked effectively in fast-paced environments.
- Updating client files
- client intake and payment processing
- Bathing/drying/groom assistance
- shop maintenance
- Excellent communication skills, both verbal and written.
Kitchen Manager/Food Service Leader
Royal Farms
11.2023 - 06.2024
- Pulling daily lottery funds from self serve terminals every morning and making deposits.
- Closing out all cashiers and balancing cash drawers
- counting and balancing safe daily refilling easy pull tubes for cashier change
- Previous days accounting paperwork inputting each cashiers checkout totals, comdata reports, lottery deposit reports, and safe total report to balance daily finances while creating paper trail and research for any +- of 5$ or more
- Checking in all vendors/ product rotation/ signing and filing all invoices for next days paperwork
- Bi-weekly inventory of all product on-hand/ setting pars/ generating all truck orders based on campaign needs and sales trends
- Compliance of all marketing and advertisement
- Reconfiguration of isles/ store displays to support customer focus in new plannograms
- Daily kitchen operations/ prep of all ready made food items offered
- Date checking of all ready made foods for expiration/ FIFO and recording waste to generate monthly waste percentages of all perishable items
- Analyzed usage patterns to improve purchasing
- Counting in and out all tobacco and tobacco products beginning and end of shift to ensure no losses
- Operation and maintenance/cleaning of all industrial deep fryers maintaining safety of all staff during use and compliance of all PPE
- Monthly OSHA checks to ensure safety and compliance of all procedures and systems in place
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Bartender/Server/Bar Management Duties
Applebees
05.2012 - 11.2023
- Weekly inventory of all ABC regulated products beer, wine, and liquor to compare to sales for loss percentage and generate pars
- All Hoffman, ChesBay, Republic National, Breatkthrough beverage, and ABC orders based on generated pars o ensure proper stock to meet customer demands and all Monthly/Quarterly marketing campaigns
- Daily bar prep for all fruit, juice, mixers and stocking of all product
- Meeting and exceeding customer expectations of service of all food and alcohol
- Building interpersonal connections promoting sales and regular customer base
- Uniformity and quality assurance of all prepared drinks
- Meeting bar costs for all sales/losses
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
General Studies -
Tidewater Community College
Portsmouth, VA01-2006
Skills
- Kitchen management
- Customer service
- Strong multi-tasking
- Retail operations
- Sales growth
- Dependable and reliable
- Inventory control
- Accurate money handling
- Merchandise strategizing
- Scheduling
- Sales analysis
- Detail-oriented
Timeline
Kitchen Manager/Food Service Leader
Royal Farms
11.2023 - 06.2024
Bartender/Server/Bar Management Duties
Applebees
05.2012 - 11.2023
Reception / Kennel Groom Tech
Grooms by Beth
01.2006 - Current
General Studies -
Tidewater Community College
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