Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MORGAN GOODENOUGH

Stafford

Summary

Dedicated retail professional with expertise in customer service, cash handling accuracy, and training staff. Proven ability to resolve customer inquiries effectively and maintain organized inventory, ensuring a high level of satisfaction.

Overview

7
7
years of professional experience

Work History

Retail Parts Professional

Advanced Auto Parts
Woodbridge
07.2025 - Current
  • Provided expert product knowledge to customers for automotive parts.
  • Processed customer transactions efficiently at point of sale.
  • Maintained organized inventory and stocked shelves regularly.
  • Conducted regular inventory counts to ensure accurate stock levels.
  • Trained new employees on store procedures and customer engagement techniques.
  • Resolved customer inquiries and complaints effectively to ensure satisfaction.
  • Performed daily opening and closing procedures according to company guidelines.
  • Assisted with training new staff members on retail operations processes.
  • Tracked stock levels, shipping dates, and other related information for each order placed.
  • Ensured compliance with safety regulations while stocking products on shelves.
  • Conducted regular price checks to ensure competitive pricing was maintained in store.
  • Processed customer orders, returns, and exchanges efficiently.
  • Researched new products, services, and promotions available to increase customer satisfaction.
  • Adhered to established policies and procedures regarding cash handling processes.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Performed complimentary services, battery installation, testing and wiper installations.
  • Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
  • Developed strategic sales initiatives to pitch products and services.
  • Tracked team performance targets and sales metrics to identify areas for improvement.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Collaborated with other members of sales team to reach targets.

KEY HOLDER

Advance Auto Parts
Warsaw
12.2023 - 02.2025
  • Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
  • Assisted customers with product selection, price checks, returns and exchanges, and special orders.
  • Executed opening, closing and register functions to meet business requirements.
  • Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
  • Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
  • Trained new team members on proper key-holding duties including opening and closing the store, handling register transactions, customer service standards.
  • Opened and closed the store, ensuring security and compliance with procedures.
  • Trained new team members on customer service and inventory management practices.
  • Monitored staff performance and provided feedback to improve service quality.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Verified accuracy of register tills at beginning and end of shift.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Assisted customers with product selection and resolving complaints.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.

CASHIER

Walmart
Plymouth
06.2023 - 12.2023
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Handled customer complaints and inquiries in a courteous and efficient manner.

SALES ASSISTANT

Superior Auto
Warsaw
02.2023 - 06.2023
  • Arranged store products.
  • Maintained knowledge of company products and services to make informed recommendations to clients.
  • Processed customer orders and payments accurately and efficiently.
  • Managed daily operations of store when supervisors were absent.
  • Built strong working relationships with fellow associates and corporate contacts.
  • Answered client questions and concerns and escalated larger problems to managers.

QUALITY CONTROL INSPECTOR

MAAX
Plymouth
05.2022 - 12.2022
  • Followed standard operating procedures during daily inspection activities.
  • Maintained accurate records of all inspection results and corrective actions taken.
  • Maintained inspection records and documentation associated with quality program.
  • Performed detailed inspections of products to ensure compliance with company standards and regulations.
  • Conducted tests on materials, components and finished goods to verify quality specifications.

SERVICE ADVISOR

Steve White Motors Dodge, Chrysler, Jeep, Ram
Newton
01.2022 - 05.2022
  • Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
  • Scheduled service appointments for customers.
  • Advised customers on automotive maintenance and repair services.
  • Provided customers correct estimates of maintenance and repair costs.
  • Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
  • Demonstrated proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions.
  • Created estimates based on labor time required for each job according to dealership rate schedules.

ADMINISTRATIVE ASSISTANT

Lindsay Chevrolet
Woodbridge
02.2019 - 12.2021
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Maintained database of client contact information with accuracy and attention to detail.
  • Processed incoming mail and distributed to relevant departments or individuals.
  • Established professional and collaborative working relationships with company associates and external parties.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Collaborated with team members on projects to meet deadlines efficiently.
  • Answered telephones to give information to callers, take messages, or transfer calls.
  • Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.

Education

High School Diploma -

Jamestown High School
Williamsburg
06.2010

Skills

  • Customer service
  • Store maintenance
  • Cash handling accuracy
  • Training and mentoring
  • Inventory monitoring
  • Safety enforcement
  • Alarm systems
  • Task delegation
  • Bank deposits
  • Loss prevention
  • Product ordering
  • Scheduling coordination
  • Drawer counting
  • Multitasking
  • Problem-solving abilities
  • Product knowledge
  • Customer relationship management
  • Staff training
  • Team collaboration
  • Time management
  • Warranty handling
  • Up-selling strategies
  • Training and coaching
  • Visual display
  • Clean driving record
  • Inventory auditing
  • Cycle counting
  • Order fulfillment

References

References available upon request

Timeline

Retail Parts Professional

Advanced Auto Parts
07.2025 - Current

KEY HOLDER

Advance Auto Parts
12.2023 - 02.2025

CASHIER

Walmart
06.2023 - 12.2023

SALES ASSISTANT

Superior Auto
02.2023 - 06.2023

QUALITY CONTROL INSPECTOR

MAAX
05.2022 - 12.2022

SERVICE ADVISOR

Steve White Motors Dodge, Chrysler, Jeep, Ram
01.2022 - 05.2022

ADMINISTRATIVE ASSISTANT

Lindsay Chevrolet
02.2019 - 12.2021

High School Diploma -

Jamestown High School

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