Morgan Lacoy
Norfolk
Summary
Dynamic hospitality professional with a strong work ethic and proven expertise in customer service at Aberdeen Barn. One of the region's premier fine dining establishments. Recognized for exceptional conflict resolution and multitasking abilities, consistently exceeding sales quotas. Adept at POS operation and fostering team collaboration to enhance customer satisfaction and drive business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Aberdeen Barn
Virginia Beach
07.2023 - Current
- Ensured customer satisfaction.
- Worked with team members to ensure service was provided in a timely, safe, and sanitary manner.
- Trained new team members.
- Routinely met the established sales quota.
- Presented menus and answered questions regarding items.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Busser, Host, Expo, Server Support, Server
Outback Steakhouse
Virginia Beach
04.2021 - 08.2024
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Stocked server areas with supplies before, during and after shifts.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phones promptly to record and confirm reservations.
- Notified server after seating parties in section to facilitate prompt service.
Host, Retail Associate
Baja
Virginia Beach
06.2022 - 05.2024
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Bagged or packaged purchases and wrapped gifts.
- Handled returns and exchanges according to company policies.
- Drove sales using upselling and cross-selling strategies.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted in ringing up sales at registers and bagging merchandise.
Education
Respiratory Therapy - Health Sciences
Tidewater Community College
Norfolk, VA05-2027
High School Diploma -
Granby High School
Norfolk 06-2024
Skills
- Continuous improvement
- Strong work ethic
- Transactions and cash handling
- Professionalism
- Clear communication
- Memory retention
- Conflict and complaint resolution
- Multitasking Abilities
- Team building
- Hospitality service expertise
- Team leadership
- POS operation
- Attention to detail
- High energy and stamina
Accomplishments
- Advanced Education Diploma With Governor seal
- Science Team Captain
- Honor Graduate
- Varsity Basketball Team Captain
- Selected as candidate for Granby High School Hall Of Fame
- Comet Award Winner
Affiliations
- Coach AAU Basketball
- Coach Varsity Basketball
- Volunteer EMT through VB Rescue
- College Student
- Avid Surfer
- Hiking
Certification
- Valid Drivers License
- Food Safety Certification
- Customer Management Certification
Timeline
Server
Aberdeen Barn
07.2023 - Current
Host, Retail Associate
Baja
06.2022 - 05.2024
Busser, Host, Expo, Server Support, Server
Outback Steakhouse
04.2021 - 08.2024
Respiratory Therapy - Health Sciences
Tidewater Community College
High School Diploma -
Granby High School
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