Morgan Nottingham
Norfolk,VA
Summary
Detail-oriented professional with experience in customer service, operations, and client support. Strong communicator and problem-solver with a proven ability to manage multiple priorities while maintaining high client satisfaction and efficient workflows.
Overview
9
9
years of professional experience
Work History
Team Member
FuDog Group
01.2023 - 04.2026
- Managed communication and relationships with ~60 clients via CRM, email, text, and community platforms, ensuring timely support and engagement
- Coordinated scheduling, attendance tracking, and follow-ups for coaching calls, virtual events, and in-person experiences
- Executed personalized client outreach initiatives (sending gifts for key life events), improving client satisfaction and retention
- Created and managed social media content across multiple platforms; engaged with leads to build relationships and drive conversions
- Edited long-form and short-form video content (Kdenlive, Vizard.ai) to enhance brand presence and increase audience engagement
- Supported in-person events through setup, check-in, content capture, and post-event follow-up, while maintaining organized records and digital assets
Front of House Employee
Chick-fil-A
12.2020 - 08.2021
- Delivered high-quality customer service in fast-paced environments, consistently enhancing guest satisfaction and loyalty
- Managed front-of-house operations including register handling, reservations, and order coordination with accuracy
- Resolved customer concerns professionally, maintaining positive dining experiences under pressure
- Supported team efficiency by assisting servers, coordinating with kitchen staff, and handling high-volume service periods
- Maintained cleanliness, food safety standards, and organized dining/service areas in compliance with regulations
- Built rapport with guests through attentive service, contributing to repeat business and positive reviews
Dog Bather
Suzie's Grooming Lounge
06.2017 - 10.2020
- Provided safe, high-quality bathing and basic grooming services for dogs of all breeds, including nail trimming, drying, and coat care
- Handled anxious, senior, and special-needs dogs with patience and care, ensuring comfort and safety throughout the grooming process
- Monitored animal health and behavior, reporting concerns (skin issues, injuries, abnormalities) to groomers or management
- Maintained strict cleanliness and sanitation standards across grooming areas, equipment, kennels, and workspaces
- Managed appointment flow and supported daily operations to ensure efficient scheduling and high-quality service
- Built strong client relationships through clear communication, personalized care, and service recommendations
Education
High School Diploma -
Norfolk Collegiate
Norfolk, VA05-2021
Skills
- Customer Service
- Communication
- Teamwork
- Problem-Solving
- Time Management
- Adaptability
- Sales & Client Relations
- Social Media & CRM Tools
Timeline
Team Member
FuDog Group
01.2023 - 04.2026
Front of House Employee
Chick-fil-A
12.2020 - 08.2021
Dog Bather
Suzie's Grooming Lounge
06.2017 - 10.2020
High School Diploma -
Norfolk Collegiate