Morgan Wilborne
Fredericksburg
Summary
Experienced professional with a strong ability to lead and drive team success. Demonstrated expertise in team collaboration, strategic planning, and problem-solving. Recognized for exceptional communication skills, adaptability, and reliability. Equipped with the skills to foster a productive and positive work environment while effectively meeting changing demands.
Overview
4
4
years of professional experience
Work History
Auto Insurance Agent
GEICO, Government Employees Insurance
10.2022 - Current
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Referrals for other protections such as, property and additional liability coverages
Head Cashier/Front End Supervisor
Lowes Home Improvment
11.2020 - 10.2022
- Exemplifying strong communication skills, working cross functionally with different departments through-out the
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Education
Some College (No Degree) - Business Administration And Management
Germanna Community College
Locust Dale, VAHigh School Diploma -
Riverbend High School
Fredericksburg, VA05.2020
Skills
- Staff Training
- Documentation and Reporting
- Attention to Detail
- Mentoring and Coaching
- Customer Service Management
- Delegation and Supervision
Accomplishments
Starting my career in Auto insurance I was awarded ACE award for exceptional performance in 2023. I continued to receive an exceptional performance reward in 2023-2024.
Chosen for a champion role for learning and leadership for coaching my fellow peers.
Timeline
Auto Insurance Agent
GEICO, Government Employees Insurance
10.2022 - Current
Head Cashier/Front End Supervisor
Lowes Home Improvment
11.2020 - 10.2022
Some College (No Degree) - Business Administration And Management
Germanna Community College
High School Diploma -
Riverbend High School
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