Morganne Pierce
Warrenton
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
12
12
years of professional experience
Work History
Office Manager
Gorilla Scientific
Manassas
06.2010 - 01.2018
- Company Overview: www.gorillascientific.com
- Started with the company as a sales representative, then quickly moved up to management with Gorilla Scientific Inc, the sister company of C & A Scientific.
- Brought Gorilla Scientific sales from a steady $50,000 per year to over $300,000 within two years
- Managed customer service to ensure quality consistency through email and phone communications
- Constantly updated website product listings, including price, description, and images to increase profit margin
- Worked with the shipping department to deliver product orders internationally and domestically, conforming to the standards of the recipient’s country
- Tracked shipments globally to ensure timely delivery using various shipping companies’ software including: USPS, FedEx, UPS, and Sage PRO
- Ordered products from multiple venders
- Advertised for company via postcard mailings, custom email advertising, and social media
- Managed payment for company accounts receivable
- Took product pictures in a studio using various DSLR cameras and point-and-shoots, and edited them using Adobe Photoshop to display properly on the web and elsewhere
- Accounts payable and receivables
- Handle International shipments, payments and taxes
Assistant Manager
Papa John’s
Haymarket
08.2009 - 06.2010
- Managed to ensure the quality of customer service, and overall function of the store.
- Maintained accurate counts of money and store inventory.
Licensed Pharmacy Technician
Rite-Aid Pharmacy
Warrenton
07.2006 - 08.2009
- Filled prescriptions for patients
- Spoke with physicians and insurance companies on behalf of the patient
- Ensured medications would not cause allergic reactions or conflict with other current medications taken by the patient
- Provided customer service via phone and in person
Education
Associate of Science - General Studies
Laurel Ridge Community College
Warrenton, VA01.2023
Advanced Studies Diploma -
Fauquier High School
Warrenton, VA01.2005
Bachelor of Science - Business Administration
George Mason University
Fairfax, VASkills
- E-Commerce
- Customer service
- Accounts receivable
- Accounts payable
- Social media marketing
- Website management
- Administrative oversight
- Shipping logistics
- Data entry
- Payment processing
- Supplier negotiation
- Effective communication
- Team leadership
- Problem solving
References
References available upon request.
References
References available upon request.
Timeline
Office Manager
Gorilla Scientific
06.2010 - 01.2018
Assistant Manager
Papa John’s
08.2009 - 06.2010
Licensed Pharmacy Technician
Rite-Aid Pharmacy
07.2006 - 08.2009
Associate of Science - General Studies
Laurel Ridge Community College
Advanced Studies Diploma -
Fauquier High School
Bachelor of Science - Business Administration
George Mason University
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