Moshe Yisrael
Dumfries
Summary
Dynamic professional with proven expertise in customer service and problem resolution, honed across roles at Lowe's and Sam's Club. Excelled in fostering customer loyalty and enhancing team efficiency, achieving high customer satisfaction levels. Skilled in stock replenishment and team collaboration, adept at driving positive outcomes in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Lowe's
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Sales Associate
Sam's Club
11.2017 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Kitchen Team Member
Chic-Fil-A
06.2015 - 08.2017
- Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Participated in ongoing training sessions to stay current on industry trends and best practices for food preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Optimized kitchen workflow by cross-training in multiple stations, increasing flexibility within the team during busy periods.
Education
High School Diploma -
Pennridge Highschool
Perkasie, PASkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Stock replenishment
- Teamwork and collaboration
- Relationship building
Accomplishments
Chic-Fil-A:
- I was acknowledged as a reliable worker in the kitchen
Sam's Club:
- I was awarded Sales Floor Associate of the month.
Lowe's:
- Currently at Lowe's I have been awarded 5 red star patches towards my career at Lowe's.
Red star- Small patches handed out by management to recognize Lowe's employees who go "above and beyond."
Timeline
Customer Service Associate
Lowe's
05.2022 - Current
Sales Associate
Sam's Club
11.2017 - 04.2021
Kitchen Team Member
Chic-Fil-A
06.2015 - 08.2017
High School Diploma -
Pennridge Highschool
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