Summary
Work History
Education
Skills
Timeline
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Mouna Rakrouki

4292 Marly Garden Ln Apt 302

Summary

Dynamic and results-driven Sales Leader with over a decade of experience in consultative sales, team training, and performance management across diverse industries. Proven ability to exceed KPIs, develop motivated teams, and deliver exceptional customer experiences. Adept at mastering CRM tools (Salesforce, HubSpot, Intercom) and transforming data insights into revenue growth.

Core Achievements: Built and led sales teams of up to 53 agents; increased sales performance by 15–30%; boosted customer retention and service quality through process optimization.

Work History

Recruitment Manager

Hawk Talent Hunter LLC
  • Lead business development with clients nationwide, driving placement-based sales and recurring contracts.
  • Negotiate service agreements, manage accounts, and maintain strong partnerships with decision-makers.
  • Apply data-driven KPI tracking to improve close rates and optimize team productivity.

Sales Representative

ADT
  • Executed a consultative sales process, delivering tailored security solutions and exceeding sales goals.
  • Mastered CRM and proprietary sales tools, ranking among top performers in client engagement and follow-up.
  • Built long-term client relationships that enhanced satisfaction and increased regional sales growth.

Call Center Manager

Media Call
  • Recruited, trained, and motivated a 10-person sales team, achieving 15%+ growth in quarterly revenue.
  • Coached agents on cross-selling and communication, improving client retention and conversion metrics.
  • Implemented performance dashboards for clearer KPI visibility and faster coaching feedback.

Customer Service & Sales Manager

Call DYNASTY
  • Spearheaded sales campaigns that produced a 25% revenue increase year-over-year.
  • Designed and delivered training programs that raised client satisfaction and repeat business.
  • Streamlined daily operations to cut response time by 20% and improve quality control.

Operations Supervisor

M&M Call Center
  • Supervised 25 agents, boosting productivity 30% through structured coaching and performance monitoring.
  • Introduced process improvements that shortened handling time without lowering service quality.

Education

Bachelor of Science - Management of Exporting Companies

Université Centrale Tunisie
Tunisia
06.2012

Skills

    Consultative Selling Team Leadership & Coaching Customer Experience Optimization KPI Reporting & Process Improvement CRM Expertise (Salesforce, HubSpot) Multilingual: English French Arabic

Timeline

Recruitment Manager

Hawk Talent Hunter LLC

Sales Representative

ADT

Call Center Manager

Media Call

Customer Service & Sales Manager

Call DYNASTY

Operations Supervisor

M&M Call Center

Bachelor of Science - Management of Exporting Companies

Université Centrale Tunisie

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Mouna Rakrouki