Virgil Gordon
Portsmouth
Summary
Seasoned Healthcare Professional with over 30 years of experience in patient care, admissions processes, and administrative support. Delivered quality care across diverse roles, showcasing adaptability and strong teamwork. Targeting advancement in Admissions Administration or leadership positions within the healthcare sector.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Acclaim at East Beach
Norfolk
02.2026 - Current
- Provided compassionate patient care and support in daily activities.
- Monitored patient vital signs and reported changes to healthcare team.
- Maintained clean and safe environment for residents and staff.
- Collaborated with multidisciplinary teams to enhance patient experience.
- Trained new staff on best practices for patient assistance techniques.
- Utilized electronic health records to document patient information accurately.
- Answered call lights promptly and responded to patient needs accordingly.
Substance Abuse Support Staff/CNA
Fishing Point Healthcare
Chesapeake
02.2025 - 03.2026
- Supervised care for over 25 patients daily, ensuring optimal well-being during treatment.
- Coordinated transportation and managed appointments to enhance patient access to services.
- Provided medication reminders to maintain adherence to prescribed schedules.
- Assisted with admissions and discharges, streamlining patient transitions.
- Monitored vital signs and reported changes promptly to nursing staff for immediate action.
- Supported rehabilitation exercises as directed by healthcare professionals.
- Documented patient care activities accurately in electronic health records.
- Assisted with housekeeping and laundry tasks to maintain clean, safe environments.
Director of Admissions
Greenbrier Health and Rehab Center
Chesapeake
08.2025 - 12.2025
- Developed enrollment strategies that successfully attracted prospective residents to health and rehabilitation services.
- Managed admissions processes, ensuring compliance with regulatory standards and best practices.
- Collaborated with healthcare teams to assess resident needs and determine appropriate placements.
- Reviewed applications to evaluate eligibility for admission into rehabilitation center programs.
- Facilitated family meetings to discuss care options and address questions thoroughly.
- Trained admissions staff on effective communication and customer service techniques.
Site Manager
Southeastern Virginia Health System
Newport News
05.2023 - 10.2024
- Supervise front desk, medical records, referrals, interpreters and leadership and supervision of subordinate personnel
- Monitors center workflow, assists in patient registrations, patient scheduling, check and check out process as needed
- Train patient service representatives and medical records staff in accordance with the skills checklist and organizational policies and practices
- Completes performance evaluation of staff in a timely manner
- Mediated patient conflicts to enhance satisfaction and foster a positive environment.
- Verifies that slides have been completely accurate and reviews patients' encounters on a daily basis
- Managed daily deposits and reconciled overages and shortages.
- Secured building, responded to security alarms, maintained facilities, and coordinated necessary repairs.
- Executed special projects assigned by CEO/COO.
CNA - Certified Nursing Assistant
Position Medical Staffing
Norfolk
07.2022 - 12.2023
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
- Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Maintains work operations by following policies and procedures.
- Protects organization's value by keeping patient information confidential.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards.
- Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure
- Assisted residents with daily routines: ADL care
CNA/Receptionist/Previously Scheduling Coordinator
Saber Healthcare Group
Suffolk
10.2022 - 10.2023
- Coordinated staff scheduling with the Director of Nursing to optimize coverage.
- Coordinated with staff to fill vacant shifts promptly, minimizing disruptions to patient care
- Developed and maintained staffing schedules and patient care assignments to ensure compliance with state-specific staffing requirements
- Posted and communicated schedules to nursing staff, ensuring clarity and accessibility of information
- Communicated staffing and hiring needs to the Director of Nursing or designee and participated in interviews.
- In coordination with Payroll department, ensuring that all hours scheduled and worked have been captured in the payroll system. Ensure that all TARFs have been properly filled out, signed, and provided to Payroll
Admission Director
Thalia Gardens Rehab and Nursing
Virginia Beach
07.2019 - 10.2022
- Manage inquiry process
- Handle inquiry calls from hospitals, families, etc and provide appointments that include a presentation, tour and closing
- Maintain updated bed availability
- Make sales calls outside the facility to senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts
- Compile and distribute admission papers
- Maintain a working knowledge of Federal and State regulations & reimbursement
- Maintain model rooms for tours
- Coordinate communication between patients, family members, medical staff, & administrative staff
- Participate in meetings to alert appropriate staff members of projected admissions, room changes, discharges & appointments.
Scheduling Coordinator
Portside Health & Rehab
Portsmouth
09.2019 - 07.2020
- Compiled daily staffing sheets to ensure adequate nursing coverage.
- Secured shift coverage for vacancies and planned absences per nursing director's directives.
- Calculated daily nursing hours to meet patient care standards.
- Prepared comprehensive reports on nursing hours for executive director review.
- Maintained logs of daily and monthly patient per day (PPD) metrics.
- Reviewed daily punch detail reports, verifying accuracy of hours worked and correcting discrepancies.
- Interacted with employees to address daily staffing needs effectively.
- Communicated regularly with admissions regarding patient census and admission/discharge updates.
CNA to Dept Head Asst, Admission Dir.
Carrington Place
Chesapeake
04.1994 - 05.2019
- Managed daily operations of the nursing home including staffing schedules, medication administration records, food service management and financial record keeping.
- Developed marketing plans that effectively attracted new residents to the facility, enhancing occupancy rates.
- Reviewed applications from prospective residents prior to admission into the nursing home facility.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Supported family members during crises or transitions involving loved ones in nursing home, providing guidance and reassurance.
- Ensured compliance with state and federal regulations regarding patient care standards and safety protocols.
- Collaborated with medical directors to develop clinical policies that would improve patient care processes within the facility.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Works closely with the Business Office Manager
- Supports financial and business office operations
- Prepared financial deposits for daily transactions in accordance with company policies.
- Processes Accounts Payable in accordance with business office Policy and procedure
- Prepared reports for the administrator using the computer data system.
- Performs all duties as trust fund custodian in accordance with Resident Trust Fund policies and procedures including weekly reconciliation
- Oversaw budgeting, revenue, and expenditure reports to ensure fiscal responsibility and informed decision-making.
Education
Certified Nurse Assistant (Diploma) -
Tidewater Tech-Trades
Chesapeake, VA01-1994
General (High school Diploma) -
Great Bridge High School
Chesapeake, VA06-1993
Skills
- Patient care
- Patient intake
- Patient observation
- Medication administration
- Vital signs
- Medical records
- Electronic health rec
- Infection control
- HIPAA
- Insurance Verification
- Medical Scheduling
- Office management
- Google Docs
- Accounts payable
- Data entry
- Microsoft Word
- Microsoft Access
- Team support
- Communication skills
- Customer service
- Call center
- Phone etiquette
- Copy machines
- Vital sign monitoring
- Patient transportation
- Electronic health records
- Care coordination
- Infection control
- Team collaboration
Certification
- Driver's License
- Certified Medication Aide
- BLS Certification
- CNA
- CPR Certification
- First Aid Certification
Languages
- English
Timeline
Certified Nursing Assistant
Acclaim at East Beach
02.2026 - Current
Director of Admissions
Greenbrier Health and Rehab Center
08.2025 - 12.2025
Substance Abuse Support Staff/CNA
Fishing Point Healthcare
02.2025 - 03.2026
Site Manager
Southeastern Virginia Health System
05.2023 - 10.2024
CNA/Receptionist/Previously Scheduling Coordinator
Saber Healthcare Group
10.2022 - 10.2023
CNA - Certified Nursing Assistant
Position Medical Staffing
07.2022 - 12.2023
Scheduling Coordinator
Portside Health & Rehab
09.2019 - 07.2020
Admission Director
Thalia Gardens Rehab and Nursing
07.2019 - 10.2022
CNA to Dept Head Asst, Admission Dir.
Carrington Place
04.1994 - 05.2019
Certified Nurse Assistant (Diploma) -
Tidewater Tech-Trades
General (High school Diploma) -
Great Bridge High School