Mubdi Chowdhury
Ashburn
Summary
Dedicated and resourceful Associate with a strong commitment to mentoring and educating new team members. Extensive knowledge of internal company policies and procedures, serving as a valuable resource for colleagues. Driven attitude towards providing exceptional customer care in a business environment. Highly skilled in collaborating with customers to identify their needs and offering effective product and service recommendations to streamline the CRM process. Known for a detail-focused approach to promotions and sales management. Demonstrated expertise in navigating complex environments to consistently meet and exceed sales goals. Possessing a resourceful understanding of deep customer-issue resolution tasks.
Overview
8
8
years of professional experience
Work History
Server/Bartender/Bar back
Social House
03.2024 - 12.2024
- Counseled guests on customized dining choices.
- Facilitated unobstructed entry for visitors.
- Recommended additional items to enhance purchases.
- Manage problems effectively using a positive attitude.
Server/bartender
Bonefish Grill
01.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Rep.
Avis & Budget: Car Rental
05.2022 - 08.2022
- Manage vehicle rentals and ancillary items in adherence to corporate guidelines.
- Gain comprehensive understanding of individual specifications for all available vehicles.
- Adjust to the daily mix of vehicles and expected work amount.
Associate
Potbelly
05.2017 - 01.2021
- Provided callers with comprehensive knowledge of offerings and operational guidelines.
- Supported both colleagues and clients through extensive understanding of product and policy details.
- Detected client demands promptly.
Education
High School Diploma -
Stone Bridge High School
Ashburn, VA06.2018
Skills
- Customer Service
- Business strategies
- Customer interaction
- Relationship selling
- Cash handling accuracy
- Retail merchandising expertise
- Product Sales
- Sales development
- Highly coachable
- Team player mentality
- Service orientation
- Sales expertise
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Inventory management
Languages
Bengali
Full Professional
Urdu
Full Professional
Hindi
Full Professional
English
Full Professional
Timeline
Server/Bartender/Bar back
Social House
03.2024 - 12.2024
Customer Service Rep.
Avis & Budget: Car Rental
05.2022 - 08.2022
Server/bartender
Bonefish Grill
01.2022 - 02.2024
Associate
Potbelly
05.2017 - 01.2021
High School Diploma -
Stone Bridge High School
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