Muhammad Adeel
Newport News
Summary
Solution-focused IT Specialist known for high productivity and efficient task completion. Skilled in network security, data analysis, and cloud computing management. Excel in problem-solving, teamwork, and adaptability, ensuring seamless technology integration and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
TKMS ATLAS North America, LLC
10.2025 - Current
- Delivered technical support for hardware and software issues, enabling seamless operations across departments.
- Configured new devices and set up user accounts for employees.
- Created user accounts, set up permissions, and monitored system security.
- Supported system maintenance and updates to enhance operational efficiency.
- Educated staff on best practices for information security and data protection.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Managed inventory of IT equipment and supplies to ensure availability for organizational needs.
- Partnered with FSO to ensure compliance with the ECP, TCP, NIST, and CMMC requirements.
- Participated in team meetings to discuss IT projects and service improvements.
- Designed and updated company website to enhance online presence and provide relevant information.
Help Desk Support Specialist
Endurance-IT
04.2024 - 10.2025
- Onsite IT Support for ATLAS North America.
- Conducted monthly IT system audits using Netwrix Auditor to identify vulnerabilities.
- Worked with multiple departments and people to audit NIST 800 compliance.
- Oversaw client network and security measures to ensure data protection and compliance.
- Provided rapid onsite support to users.
- Coordinated with multiple vendors to schedule timely updates for network and infrastructure.
Deskside Support Technician
Bell TechLogix
02.2023 - 04.2024
- Provide Tier 1 and Tier 2 support to employees of the Newport News Shipyard.
- Maintained and updated work order tickets in client’s ITSM tool.
- Coordinated support efforts across departments and vendors to resolve technical issues.
- Executed installations, maintenance, and troubleshooting of computer hardware and software.
- Provide remote support through BeyondTrust remote support software.
- Conducted regular system backups and data recovery procedures.
- Troubleshot and resolved issues with HP laptops, desktops, and GETAC laptops.
IT Support Technician
ComServe Wireless
04.2022 - 02.2023
- Provide on-site technical support to end-users, addressing hardware and software issues promptly and effectively.
- Troubleshoot issues with desktops, laptops, printers, copiers, and VoIP desk phones.
- Install, configure, and maintain desktops, laptops, and peripheral devices, ensuring optimal performance.
- Diagnose and troubleshoot network connectivity problems and resolve issues related to LAN and WAN connectivity.
- Collaborated with IT team to plan and execute hardware and software upgrades, enhancing functionality of end-user devices.
- Managed user accounts, permissions, and access control in Active Directory.
- Tracked and updated IT asset inventory, ensuring timely replacements and minimizing downtime.
- Drafted and published SOPs and documents to empower end-users with self-service resolution capabilities.
Education
Advanced Diploma -
Midlothian High School
Midlothian06-2019
Some College (No Degree) - Information And Computer Systems
Chesterfield Career And Technical Center
ChesterfieldSkills
- Network troubleshooting
- Network configuration
- System administration
- Software deployment
- Compliance auditing
- Risk management
- Vendor management
- Documentation skills
- Customer support
- Problem solving
- Effective communication
- MS office proficiency
Certification
- MTA Security Fundamentals Certified
- IC3 Certified
- CompTIA Security Plus (in progress)
Timeline
IT Specialist
TKMS ATLAS North America, LLC
10.2025 - Current
Help Desk Support Specialist
Endurance-IT
04.2024 - 10.2025
Deskside Support Technician
Bell TechLogix
02.2023 - 04.2024
IT Support Technician
ComServe Wireless
04.2022 - 02.2023
Advanced Diploma -
Midlothian High School
Some College (No Degree) - Information And Computer Systems
Chesterfield Career And Technical Center