Muhammad Odom
Hopewell
Summary
Results-driven leader with over 12 of experience in operations management, call center supervision, and human resources. Proven track record of successfully managing large-scale projects, fostering effective communication, and ensuring seamless project execution. Skilled in team leadership, process improvement, and stakeholder engagement to drive organizational success.
Overview
12
12
years of professional experience
Work History
City Carrier Assistant
USPS
06.2024 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Senior Packaging Manager
Richmond Pro Lab
07.2023 - 06.2024
- Led a team in the creation and packaging of a wide range of products, including assembled albums, banners, cards, and digital services, ensuring quality standards and client satisfaction.
- Managed the production and distribution of various specialty items, such as acrylic blocks, keychains, ornaments, and coasters, to meet customer demands and timelines.
- Implemented process improvements to streamline packaging operations, optimize resource allocation, and reduce production costs while maintaining product quality.
Gig Worker
Self Employed
02.2023 - 07.2023
- Provided services through platforms such as Uber, DoorDash, and online moving gigs.
- Managed flexible schedules and multiple income streams while meeting customer expectations.
- Developed strong time-management, customer service, and problem-solving skills.
- Adapted quickly to changing demands, demonstrating reliability and accountability.
Senior Supervisor
TDB
11.2022 - 02.2023
- Supervised a team of call center agents, providing coaching, training, and performance feedback to optimize team performance and achieve service level targets.
- Collaborated with the supervisor team to support the planning and execution of call center projects, ensuring alignment with client requirements and organizational goals.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
Human Resource Partner
Amazon
11.2020 - 11.2022
- Partnered with business leaders and HR teams to support the recruitment, onboarding, and retention of employees, ensuring compliance with company policies and procedures.
- Provided HR guidance and support to managers and employees on various employment-related matters, including performance management, employee relations, and talent development.
- Enhanced employee retention by implementing comprehensive onboarding programs and ongoing professional development opportunities.
Family Caregiver
Self Employed
11.2019 - 11.2020
- Provided full-time care for a parent recovering from a stroke, including assistance with rehabilitation and daily living activities.
- Coordinated medical appointments, therapy sessions, and medication schedules to support recovery.
- Managed relocation to Georgia to provide consistent care and support during this critical time.
- Developed resilience, adaptability, and excellent time-management skills while balancing complex caregiving responsibilities.
Collection Supervisor
Capital One
06.2016 - 11.2019
- Managed a team of call center agents in the collection department, overseeing daily operations, monitoring performance metrics, and implementing strategies to achieve departmental goals.
- Conducted regular coaching sessions and performance evaluations to identify areas for improvement and develop action plans to address performance gaps.
- Negotiated payment arrangements with clients experiencing financial difficulties, demonstrating empathy and understanding while maintaining a firm commitment to recovering outstanding debt balances.
Family Caregiver
Self Employed
02.2015 - 06.2016
- Provided full-time care for two family members, managing medical appointments, coordinating treatment plans, and assisting with daily living activities.
- Demonstrated strong organizational, time-management, and problem-solving skills under challenging circumstances.
- Navigated healthcare systems, insurance providers, and end-of-life care with sensitivity and professionalism.
Fulfillment Trainer
Amazon
10.2012 - 02.2015
- Facilitated training programs for pick and inventory control quality assurance (ICQA) teams, ensuring employees were proficient in operating warehouse equipment, following safety protocols, and meeting productivity targets.
- Developed training materials, job aids, and standard operating procedures (SOPs) to support the training and development of new hires and existing employees.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
High School Diploma -
Petersburg High School
Petersburg, VA06.2008
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Excellent Communication
- Instructional Leadership
Hobbies
In my personal life, I hold dear the time spent with my family, where I'm blessed to be the parent of two incredible children. My daughter, I'yonna, aged 13, fills our days with laughter and adventure through her love for various activities. Meanwhile, my son, Magic, aged 4, is a constant source of joy with his infectious smile and unyielding positivity. Balancing work and family is paramount to me, ensuring I have ample opportunity to engage fully in family outings and create lasting memories with my children.
Timeline
City Carrier Assistant
USPS
06.2024 - Current
Senior Packaging Manager
Richmond Pro Lab
07.2023 - 06.2024
Gig Worker
Self Employed
02.2023 - 07.2023
Senior Supervisor
TDB
11.2022 - 02.2023
Human Resource Partner
Amazon
11.2020 - 11.2022
Family Caregiver
Self Employed
11.2019 - 11.2020
Collection Supervisor
Capital One
06.2016 - 11.2019
Family Caregiver
Self Employed
02.2015 - 06.2016
Fulfillment Trainer
Amazon
10.2012 - 02.2015
High School Diploma -
Petersburg High School
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