Mustafa Azizi
Fredericksburg
Summary
Dynamic General Manager Trainer at Panda Express with a proven track record in operations management and coaching. Expert in KPI analysis and team building, driving profitability and operational excellence. Developed impactful training programs that enhanced leadership skills and compliance, fostering a culture of accountability and continuous improvement across multiple locations.
Overview
8
8
years of professional experience
Work History
General Manager Trainer
Panda Express
01.2018 - 12.2025
- Trained, coached, and mentored General Managers and management teams to achieve operational excellence and company standards.
- Developed and delivered training programs covering leadership, customer service, operations, safety, and compliance.
- Led onboarding and certification of new General Managers, ensuring readiness to lead high-performing teams.
- Conducted performance evaluations, identified skill gaps, and implemented corrective training plans.
- Ensured consistent execution of company policies, SOPs, and brand standards across multiple locations.
- Supported General Managers in labor management, scheduling, and cost control to improve profitability.
- Analyzed KPIs (sales, labor, food cost, guest satisfaction) and coached managers to meet or exceed targets.
- Provided hands-on operational support during store openings, transitions, and turnaround situations.
- Collaborated with district and corporate leadership to standardize training materials and best practices.
- Promoted a culture of accountability, teamwork, and continuous improvement.
Education
Bachelor of Science - Health Physical Scince
Virginia Commonwealth University
Richmond, Virginia, VASkills
- Operations management
- Human resources
- Coaching and mentoring
- Quality management
- KPI & P&L Analysis
Team Building
Conflict Resolution
Compliance & Safety Standards
Multi-Unit Support
Languages
Dari
Native or Bilingual
Timeline
General Manager Trainer
Panda Express
01.2018 - 12.2025
Bachelor of Science - Health Physical Scince
Virginia Commonwealth University