Mustafa Elsadig
Ashburn
Summary
Self-motivated and detail-oriented Cyber Security Analyst dedicated to upholding the highest standards of security operations. Specializes in network security, cyber threats, and incident response. Highly proficient in IT applications and managing security systems. Renowned for outstanding communication skills, meticulous attention to detail, and a proactive approach to enhancing security protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cyber Operations Analyst
Logical Position
04.2023 - Current
- Served as a subject matter expert to advise on RMF packages, strategies, and technical components to ensure compliance with NIST 800-171 security controls
- Drove security enhancement innovations across infrastructure workstreams
- Leveraged cybersecurity frameworks (CMMC, NIST-800-171, CIS) to evaluate and improve the security posture of the enterprise
- Renewed SSL Certificates via Internet Information Services and used DigiCert to order new certificates
- Exploited vulnerabilities on servers using Qualys
- Reviewed vulnerability scan results at the OS and application level, working with stakeholders to architect and implement mitigations
- Worked on TM1 migrations/refreshes for the Prod, Dev, Test, and Stage environments
Application Support Analyst
Paychex Inc
10.2023 - 04.2024
- Performed application/system monitoring, including system administration on primarily application servers
- Managed Tier 1 and Tier 2 issues with instance configurations, variances, workflows, respective website structures, user roles, accounts and permissions, and content types
- Followed internal and external security guidelines to maintain a stable and secure IT environment
- Provided qualified 2nd-level support for systems and users in the organization, swiftly rectifying incidents and problems of IT systems
- Established self as the point of contact for assigned business stakeholders, owning the relationship in the focus area
Service Desk Analyst/Jr. System Administator
Teleperformance
02.2021 - 08.2023
- Assisted all users by troubleshooting problems, including root cause analysis for desktops, laptops, and printers
- Provided reports on security risks, misconfigurations, vulnerabilities, and recommended risk mitigation strategies
- Resolved 90% of technical issues related to hardware, software, and network printers
- Investigated cybersecurity attacks, protected against malicious software, and analyzed IT security risks using FireEye
- Troubleshot hardware and software malfunctions to maintain computer lab operations
- Applied knowledge of network operations and infrastructure, including IP commands
- Provided network intrusion detection expertise to support timely and effective decisions to identify and resolve security issues
IT Technical Support Specialist
SP Data Digital
10.2018 - 02.2021
- Managed administration tasks for networking hardware, spanning routers, switches, gateways, access points, network interface cards, cables, modems, ISDN adapters, and firewalls
- Assisted with technical issues related to computer software and hardware troubleshooting
- Streamlined IT processes for increased efficiency and reduced downtime.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions
- Collaborated with cross-functional teams to develop and implement IT solutions.
Education
Bachelor of Science - Information Technology
Brock University
Thorold, ON05.2020
Skills
- Analytical Thinking
- Team Collaboration and Leadership
- Documentation and Reporting
- Ticket management and creation via Service Now/Remedy
- Experience with Microsoft SCCM
- Knowledge of Active Directory, Group Policy, DNS, DHCP, IPS, Firewalls, FASMS, Proxy servers, SSH, SSL, SFTP, LDAP, SMTP, POP3, IMAP, WPA2, and TCP/IP
- Knowledge of CMMC
- Knowledge of NIST-800-171
- Experience with multiple SDLC methodologies including Waterfall and Agile
- Knowledge of cyber threats, information security, monitoring, and detection
Certification
CompTIA Security+ (2024-Jun-06)
ID: COMP001022554685
Timeline
Application Support Analyst
Paychex Inc
10.2023 - 04.2024
Cyber Operations Analyst
Logical Position
04.2023 - Current
Service Desk Analyst/Jr. System Administator
Teleperformance
02.2021 - 08.2023
IT Technical Support Specialist
SP Data Digital
10.2018 - 02.2021
Bachelor of Science - Information Technology
Brock University
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