Mustapha Hamdan
Fairfax
Summary
Dynamic and strategic sales professional with extensive experience across automotive sales, hospitality management, and multi-unit retail operations. Proven track record of excelling in high-volume B2B and B2C environments, consistently recognized as a top sales consultant for exceptional closing ability, customer engagement, and revenue growth. Brings over a decade of hands-on leadership in developing high-performing teams, optimizing operations, and driving financial performance. Expert in data-informed sales strategies that enhance profitability, strengthen customer relationships, and support long-term business objectives. Known for a creative, systematic approach to sales execution, marketing initiatives, and relationship management that consistently delivers measurable results.
Overview
26
26
years of professional experience
Work History
Sales Consultant
Chrysler Dodge Jeep Ram
02.2024 - Current
- Achieved Top Sales Consultant recognition each month, demonstrating strong closing skills and exceptional customer service.
- Consistently delivered elite performance across all sales KPIs, contributing to dealership revenue growth and customer retention.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Utilized CRM systems to manage leads, follow-ups, and repeat business, improving overall sales efficiency and client engagement.
- Guided customers through the full buying process, including vehicle selection, product presentations, test drives, financing coordination, and final delivery.
- Led high-stakes negotiations, securing favorable terms for both customers and dealership profitability.
Sales Consultant
Priority Nissan Chantilly
12.2021 - 02.2024
- Utilized CRM systems to manage leads, follow-ups, and repeat business, improving overall sales efficiency and client engagement.
- Strengthened customer relationships by delivering transparent communication, needs-based analysis, and in-depth product knowledge.
- Supported clients through the entire purchase process, including financing, trade evaluations, and vehicle delivery.
- Delivered engaging presentations on vehicle features and benefits, driving informed purchasing decisions.
- Ranked as the Top Sales Consultant every month, maintaining outstanding performance across all core sales metrics.
- Awarded Top Salesman for 2022–2023 for the highest annual sales volume and customer satisfaction scores.
District Manager
CIGAR TOWN
01.2004 - 12.2021
- Managed four (4) store locations and a team of sales representatives, while creating a culture of surpassing customer and employer expectations. Leverage consultative-sales strengths to identify opportunities and wholesalers, nurture relationships and close deals. Dedicated and tenacious sales expert, with a reputation for consummate professionalism and exemplary ethics. Remain current on the latest trends in the cigar industry, with comprehensive knowledge of payroll, supply chain management.
- Built top-performing teams with impeccable service & accountability for goal achievement.
- Drove a pace-setting 25% increase in average annual revenue from 2010-2016, outperforming quarterly sales targets.
- Managed over $2,000,000 in annual revenues, while growing profit year over year.
Front Desk Manager
HOLIDAY INN SELECT
01.2003 - 01.2004
- Utilized Property Management System (PMS) software to manage daily hotel operations, including reservations, check-ins/outs, billing, room inventory, and guest service coordination.
- Dedicated customer serving manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Especially skilled at timely conflict resolution strategies.
- Established long-term relationships with corporate & airline clients.
- Maintained inventories of hotel supplies.
- Processed invoices and assisted with guest payment issues.
Assistant Store Manager
AEROPOSTALE
01.2003 - 01.2004
- Assisted and coordinated the daily operation of the store. Monitored and ensured that the staff activities are directed towards meeting sales goal and delivering quality customer service. Primary responsibility was to execute company set standards and marketing strategies, while managing store operations, staffing, sales, and merchandising.
- Exceeded sales quota by over 105% for 13 straight months.
- Consistently met or exceeded sales objectives during full tenure.
- Monitored the execution of company standards and merchandising strategies.
Front Desk Manager
COMFORT SUITES
01.2000 - 01.2003
- Utilized Property Management System (PMS) software to manage daily hotel operations, including reservations, check-ins/outs, billing, room inventory, and guest service coordination.
- Managed all aspects of the Comfort Suites 122-room hotel, including assisting in staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget.
- Oversaw hotel staff performance and assisted with the preparation of staff assessments.
- Consistently met or exceeded sales objectives during full tenure.
- Maintained inventories of hotel supplies and prepared purchase orders.
Education
Associate of Science - Hotel Management
Northern Virginia Community College
Annandale, VA06-2003
Skills
- High-volume automotive sales excellence
- Expert in closing strategies & negotiation
- Lead management, follow-up systems, and CRM utilization
- Customer needs analysis & product presentation
- Relationship building & repeat customer retention
- B2B and B2C sales strategy
- Upselling and cross-selling strategies
- Multi-store district management
- Team leadership, coaching, and performance management
- Inventory oversight and supply chain coordination
- Payroll, scheduling, and workflow optimization
- Driving measurable increases in annual sales
Accomplishments
- Top Sales Consultant every month at Dulles Chrysler Dodge Jeep Ram, demonstrating elite closing ability, customer service, and consistent performance across all sales metrics.
- Awarded Top Salesman (2022–2023) at Priority Nissan for highest annual sales volume and customer satisfaction scores.
- Successfully closed hundreds of vehicle sales annually, strengthening dealership revenue and delivering exceptional customer experiences.
- Oversaw four retail locations as District Manager, driving a 25% increase in average annual revenue and surpassing quarterly targets year after year.
- Managed over $2 million in annual revenue across multiple stores, ensuring efficient operations, inventory accuracy, and top-tier customer satisfaction.
- Strengthened hotel operations (Holiday Inn Select & Comfort Suites) by improving guest satisfaction, streamlining front desk processes, and building long-term corporate client relationships.
- Achieved 105% of sales quota for 13 consecutive months at Aéropostale through effective merchandising, team coaching, and exceptional customer engagement.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales Consultant
Chrysler Dodge Jeep Ram
02.2024 - Current
Sales Consultant
Priority Nissan Chantilly
12.2021 - 02.2024
District Manager
CIGAR TOWN
01.2004 - 12.2021
Front Desk Manager
HOLIDAY INN SELECT
01.2003 - 01.2004
Assistant Store Manager
AEROPOSTALE
01.2003 - 01.2004
Front Desk Manager
COMFORT SUITES
01.2000 - 01.2003
Associate of Science - Hotel Management
Northern Virginia Community College