Summary
Overview
Work History
Education
Skills
Timeline
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Myanna Finney

Newport News

Summary

Friendly and service-oriented Fitting Room Associate with excellent multitasking and communication skills. Adept at driving sales through product recommendations and upselling techniques.

Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.

Knowledgeable Desired Position with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.

Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Red Robin
08.2022 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.

Togo Specialist

Red Robin
08.2022 - Current
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Increased repeat business by consistently providing friendly and attentive service.

Fitting Room Associate

Ross Dress for Less
03.2022 - Current
  • Folded and hung up clothing that customers had tried on but decided not to purchase
  • Enforced merchandising and operational standards by implementing policies and procedures for fitting rooms
  • Kept fitting rooms cleaned, organized and well-maintained
  • Provided information about merchandise, policies and sales to customers
  • Tidied and cleaned fitting rooms to create a welcoming and comfortable environment
  • Delivered excellent customer service by setting and maintaining standards for sales floor and fitting rooms
  • Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms
  • Attended to customer service issues
  • Performed daily sizing and reshelving tasks to keep clothing displays organized
  • Greeted each and every customer warmly upon entrance to fitting room area

Education

High School Diploma -

Denbigh High School
Newport News, VA
06.2021

Skills

  • Problem Resolution
  • Corporate Vision and Values
  • People Skills
  • Guest Room Confidentiality
  • Friendly, Positive Attitude
  • Room Preparation
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Work Ethic
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Detail-oriented
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Cleanliness maintenance
  • Payment processing
  • Hospitality service expertise
  • Table bussing
  • Efficient collaboration
  • Safe food handling
  • Seating arrangements
  • Dining area maintenance
  • Menu memorization
  • Performance improvement
  • Table assignment
  • Reservation management
  • Restaurant operations
  • Dining room management
  • Restroom servicing
  • Ordering procedures
  • Menu presentation

Timeline

Restaurant Hostess

Red Robin
08.2022 - Current

Togo Specialist

Red Robin
08.2022 - Current

Fitting Room Associate

Ross Dress for Less
03.2022 - Current

High School Diploma -

Denbigh High School

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Myanna Finney