Myanna Finney

Red Robin

08.2022 - Current

Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Checked in with servers to confirm preparedness before seating customers.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Answered customer questions about hours, seating, and menu information.
Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.

Summary