Myesha Jacobs
Sandston
Summary
Detail-oriented Patient Access Representative skilled in patient registration, insurance verification, and appointment scheduling. Committed to enhancing patient experiences through effective communication and problem-solving. Strong team player with a focus on accuracy and efficiency in managing medical records and administrative tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble
Petersburg
02.2023 - 03.2026
- Coordinated patient registration and appointment scheduling for various healthcare services, enhancing patient access to care.
- Processed co-pays and other payments from patients at time of service, ensuring accurate transactions and financial compliance.
- Answered phones promptly in a professional manner.
- Scanned and uploaded documents into electronic medical records system, ensuring accurate digital filing.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Managed high volume of incoming calls, delivering exceptional customer service to patients and families, improving overall patient satisfaction.
Car Rental Agent
Hertz Car Rental
Richmond
06.2019 - 02.2024
- Assisted customers with vehicle selection and explained rental policies clearly.
- Processed payments and addressed billing inquiries to enhance customer satisfaction.
- Resolved customer complaints promptly, ensuring high service quality at Hertz.
- Upsold additional services, increasing customer value through insurance coverage and fuel plans.
- Trained new staff on operational procedures and customer service techniques.
- Monitored inventory levels of vehicles to optimize fleet management effectively.
- Inspected vehicles for damage prior to rental and upon return.
Education
High School Diploma -
Highland Springs High School
Henrico ,va06-2019
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Payment processing
- Insurance billing
- HIPAA compliance
- Health insurance knowledge
- Healthcare systems navigation
- Patient check-in
- Time management
- Conflict resolution
- Team training
- Communication techniques
Certification
Certified Revenue Cycle Representative
Timeline
Patient Access Representative
Ensemble
02.2023 - 03.2026
Car Rental Agent
Hertz Car Rental
06.2019 - 02.2024
High School Diploma -
Highland Springs High School