Mykaela N. Thomas
Woodbridge
Summary
Dedicated administrative and office support specialist with extensive industry experience. Consistently maintains a professional presence while delivering high‑quality work with precision and efficiency. A reliable, fast‑learning team contributor with exceptional communication, organizational, and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative and Office Specialist III
Virginia Department of Transportation (VDOT)
12.2024 - Current
- Respond to all conference room requests via phone and email.
- Generate monthly mailroom reports.
- Sort mail based on department and area headquarters.
- Manage pool car requests and conduct weekly vehicle inspections.
- Report damages and schedule monthly and yearly maintenance services.
- Oversee records management for Civil Rights, reviewing documents per Records Retention and Disposition Schedule.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Increased customer service success rates by quickly resolving issues.
- Provide a variety of administrative support functions to assigned work unit. Interpret a variety of VDOT, State and Federal policies and procedures in daily work tasks.
- Professional communication both orally and written, and Excel proficiency.
- Ability to communicate effectively both orally and in writing with diverse groups.
- Ability to read and interpret policies and procedures.
- Ability to research, analyze, format financial data and prepare reports and recommendations.
- Skill in the use of computers and web-based systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative and Office Specialist II
Virginia Department of Education (DOE)
09.2024 - 12.2024
- Responded to inquiries from callers seeking information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Performed wide-ranging administrative, financial and service-related functions.
- Completed daily logs for management review.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative and Office Specialist III
Virginia Department of Transportation (VDOT Contractor)
01.2024 - 06.2024
- Conducted monthly compliance reviews, ensuring accuracy in transactions and contractor invoices.
- Verified state request forms (VDOT330/ED30) for completeness.
- Managed contractor portal reports and data exports in Excel.
- Assisted in recording Major Equipment physical counts and updating asset data.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Preschool Teacher (PreK 2-3)
Hope Aglow Christian Academy
12.2022 - 01.2024
- Developed and implemented daily lesson plans using the Abeka Curriculum.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised 7+ children through entire school day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Established positive communication with parents in daily conversation and formal conferences.
- Utilized Procare Software for effective parent communication.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
Front Desk Associate
TownePlace Suites
09.2022 - 12.2023
- Managed guest check-in using the Fosse system.
- Maintained cleanliness and organization of front desk area.
- Answered multi-line phone system and enthusiastically greeted callers.
- Trained new staff members in customer service techniques and hotel operations.
- Prepared reports on guest satisfaction levels and other metrics.
- Kept accounts in balance and ran daily reports to verify totals.
- Assisted in administrative duties including data entry and instant messaging.
- Processing credit cards/ cash payments when checking guest in and out.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
Food Lion
11.2020 - 09.2021
- Assisted customers with transactions, maintaining accuracy and efficiency.
- Delivered excellent customer service.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Journeys
02.2020 - 09.2020
- Assisted customers with sales transactions and product selection.
- Maintained store appearance and stockroom organization.
- Managed inventory records and spreadsheets.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Woodbridge Senior High School
Woodbridge, VASkills
- Basic computer knowledge
- Data entry
- Strong communication skills
- Vendor invoice handling
- Report generation
- Data analysis
- Process improvement techniques
- Time management expertise
- Inventory control
- Budgeting and finance
- Mail handling
- Call handling
- Project coordination
- Scheduling
- Bookkeeping
- Appointment scheduling
- Budget tracking
- Office administration
- Clerical support
- Relationship building
- Proofreading documents
- Proofreading
- Event planning experience
- Records Management
- Advanced Microsoft office
Certification
- CPR Certified
- Microsoft Training
Timeline
Administrative and Office Specialist III
Virginia Department of Transportation (VDOT)
12.2024 - Current
Administrative and Office Specialist II
Virginia Department of Education (DOE)
09.2024 - 12.2024
Administrative and Office Specialist III
Virginia Department of Transportation (VDOT Contractor)
01.2024 - 06.2024
Preschool Teacher (PreK 2-3)
Hope Aglow Christian Academy
12.2022 - 01.2024
Front Desk Associate
TownePlace Suites
09.2022 - 12.2023
Cashier
Food Lion
11.2020 - 09.2021
Sales Associate
Journeys
02.2020 - 09.2020
High School Diploma -
Woodbridge Senior High School