Mykayla Barnes
Petersburg
Summary
Dynamic psychiatric technician with a proven track record at Central State Hospital, excelling in patient care support and crisis management. Adept at implementing therapeutic activities and fostering patient engagement, I leverage strong interpersonal communication skills to enhance recovery outcomes and ensure adherence to treatment plans.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Psychiatric Technician
Central State Hospital
Petersburg
06.2026 - Current
- Monitored patient behavior, ensuring safety and adherence to treatment plans for optimal recovery.
- Educated patients on effective coping strategies and medication management to enhance self-management skills.
- Implemented therapeutic activities to enhance patient engagement and social skills.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Cultivated therapeutic relationships with clients, fostering a safe environment for open expression and emotional support.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Documented patient progress and observations during routine assessments and meetings.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
Ambassador
Amazon Warehouse
Chester
10.2022 - 03.2026
- Ensured accuracy in picking and packing items, resulting in correct product shipments to customers
- Packed oversized or irregularly shaped items using appropriate packaging materials for secure transportation
- Guided new hires during onboarding on pick packer responsibilities and procedures
- Fostered teamwork and open communication to create a positive work environment among colleagues
- Maintained a clean and organized work area, adhering to safety guidelines at all times
Housekeeping
IHG Army Hotels
Fort Lee
03.2021 - 09.2022
- Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
- Maintained cleanliness and tidiness of guest rooms, fostering a comfortable and welcoming environment
- Stocked and replenished toiletries, towels, and bedding, supporting seamless guest accommodations
- Responded promptly to guest requests for additional amenities or services, enhancing overall guest experience
Warehouse Worker
DB SCHENKER
Chester
05.2021 - 06.2022
- Contributed to packing film and shipping processes at DB Schenker
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Packed fragile items using appropriate protective packaging materials (e.g., bubble wrap) to minimize breakage during transit
- Inspected incoming shipments for damage or discrepancies with strong attention to detail, ensuring quality control
- Organized and maintained warehouse layout to optimize space utilization and improve workflow
- Leveraged knowledge of different material types (e.g., fragile items) to ensure appropriate handling techniques were used
- Participated in safety training sessions to enhance compliance with workplace health and safety guidelines
- Closely followed all safety protocols when handling heavy machinery or working at heights
- Safely stored hazardous materials according to OSHA regulations and company guidelines
IRS Consultant
MAXIMUS FEDERAL SERVICE
Chester
09.2020 - 06.2021
- Provided expert advice on tax planning strategies to minimize clients' tax liabilities
- Handled high volume of inbound customer calls daily, resolving client inquiries and concerns effectively to ensure satisfaction.
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Engaged in ongoing training sessions to enhance product knowledge and communication skills, improving client interactions.
- Maintained confidentiality of sensitive client information at all times
- Maintained a positive attitude during challenging interactions with upset or irate customers, de-escalating situations effectively
- Provide taxpayers/non-taxpayers with general information pertaining to the stimulus
Resident Specialist
Beetween the T's
Prince George
10.2019 - 08.2020
- Ensured individuals with intellectual disabilities received comprehensive personal care, including feeding, bathing, and hygiene support.
- Assisted with activities of daily living, including bathing, dressing, grooming, and medication management
- Monitored residents' health status and promptly reported changes or concerns to nursing staff for timely intervention.
- Administered medications to patients/residents according to prescribed schedules/instructions provided by healthcare professionals
- Executed range-of-motion exercises and physical therapy routines
- Demonstrated proficiency in using medical equipment/devices necessary for patient monitoring/ treatment (e.g., blood pressure monitors)
- Maintained accurate records/documentation related to resident care activities and observations
- Served meals and snacks tailored to individual dietary restrictions, promoting health and well-being of residents.
- Maintained a clean and safe environment for residents by regularly cleaning rooms and common areas
Education
Medical Assisting -
Stepful
Remote06-2025
High school diploma -
Dinwiddie Senior High School
Dinwiddie, VA06-2016
Skills
- Patient care support
- ADL assistance
- Chronic disease management
- Medication Administration
- Basic life support
- Medical assisting
- Patient advocacy
- Patient documentation
- Clinical documentation
- Therapeutic support
- Behavior analysis
- Healthcare teamwork
- Crisis management
- Time management
- Scheduling
- Decision making
- Team collaboration
- Employee relations
- Organizational skills
- Picking & packing
- Customer relations
- Customer communication
- Customer follow-ups
- Call center
- Telephone communication
- Phone etiquette
- In-person meetings
- Virtual client meetings
- Writing skills
- Documentation systems
- Data collection
- Community care
- Clinical teamwork
- Home care
- Developmental disability support
- Disability support
- Meal preparation
- Nutritional support
- Clinical experience
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Windows
- Computer operation
- Computer literacy
- Interpersonal communicator
- Printers
- Printers (1 year)
- Quality Assurance
- Packaging
- Shipping & receiving
- Loader operation
- Customer communication
- Order picking
- Order picker
- Assembly
- Filing
- Sales
- Restaurant experience
- Employee Orientation
- Team leadership
- Phone client interaction
- Progress tracking
- Multi-line phone systems
- Remote work experience
- Shipping
- Crisis management
- Packaging
- Machining
- Picker
- Phone client interaction
- Word processing
- Patient engagement
- Phone etiquette
- Order picking
- Interpersonal communication
- Microsoft Outlook
- Shipping & receiving
- Printers (1 year)
- Quality Assurance
- Phone communication
- Therapeutic support
- Behavior analysis
- Healthcare teamwork
- Crisis management
- Progress tracking
Certification
- Medication Administration, 11/01/19
- BLS Certification
- CCMA Certification
- Certified Medical Assistant
- Driver's License
Additional Information - Authorized To Work
US for any employer
Timeline
Psychiatric Technician
Central State Hospital
06.2026 - Current
Ambassador
Amazon Warehouse
10.2022 - 03.2026
Warehouse Worker
DB SCHENKER
05.2021 - 06.2022
Housekeeping
IHG Army Hotels
03.2021 - 09.2022
IRS Consultant
MAXIMUS FEDERAL SERVICE
09.2020 - 06.2021
Resident Specialist
Beetween the T's
10.2019 - 08.2020
Medical Assisting -
Stepful
High school diploma -
Dinwiddie Senior High School