Mylasia Thompson
Arvonia
Summary
Detail-oriented professional with strong customer service skills. Proven ability to streamline processes and enhance patient experiences through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Access Associate
University of Virginia Hospital
Charlottesville, VA
10.2025 - Current
- Assisted in patient check-in procedures, ensuring efficient and accurate data entry.
- Facilitated communication between departments to streamline patient access processes.
- Supported administrative tasks, including appointment scheduling and record management.
- Trained new staff on access protocols and electronic health record systems.
- Collaborated with healthcare professionals to improve access services and enhance patient experience.
- Maintained up-to-date knowledge of healthcare regulations affecting patient access operations.
- Participated in continuous improvement initiatives focused on streamlining access associate workflows and increasing operational efficiency.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
CNA Student
University of Virginia Hosptial
Charlottesville, VA
02.2024 - 08.2025
- Assisted nursing staff with patient care tasks, ensuring comfort and safety during daily activities.
- Monitored vital signs and documented changes in patient conditions for healthcare team review.
- Provided support in maintaining hygienic environments by adhering to infection control protocols.
- Collaborated with interdisciplinary teams to develop personalized care plans for patients.
- Participated in training sessions, enhancing knowledge of best practices in patient care techniques.
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
Daycare Teacher
Starting Gate
Palmyra, VA
08.2023 - 02.2024
- Developed engaging lesson plans to foster children's cognitive and social skills.
- Facilitated daily activities, promoting physical development and teamwork among students.
- Implemented behavior management strategies to enhance classroom environment and student interactions.
- Collaborated with parents to provide updates on child progress and address concerns effectively.
Customer Counter Clerk
United Parcel Service, UPS
Charlottesville, VA
03.2020 - 08.2023
- Processed customer transactions efficiently at service counter.
- Assisted customers in selecting appropriate shipping options and services.
- Managed inventory of shipping supplies, ensuring availability for operations.
- Resolved customer inquiries promptly, enhancing overall satisfaction levels.
- Monitored transaction accuracy to uphold company standards and policies.
- Implemented process improvements that reduced wait times for customers.
- Coordinated with team members to maintain a smooth workflow during peak hours.
- Assisted customers with shipping needs, ensuring accurate information and pricing options were provided.
Education
High School Diploma -
Buckingham County High School
Buckingham, VASkills
- Data entry proficiency
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Phone and email etiquette
- Data entry
- Medical terminology
- Appointment scheduling
- Policy understanding
- Payment processing
- Training coordination
- Information collection
- Intake assessment
- Records maintenance
- Process improvement
- Call screening
Timeline
Access Associate
University of Virginia Hospital
10.2025 - Current
CNA Student
University of Virginia Hosptial
02.2024 - 08.2025
Daycare Teacher
Starting Gate
08.2023 - 02.2024
Customer Counter Clerk
United Parcel Service, UPS
03.2020 - 08.2023
High School Diploma -
Buckingham County High School