Myra Dicks
Fredericksburg
Summary
Accomplished program coordinator with proven expertise in strategic planning, team leadership, and performance management. Developed impactful training materials, coordinated community resources, and enhanced operational efficiency, driving significant improvements in program outcomes.
Overview
15
15
years of professional experience
Work History
Program Coordinator Social Worker
State Of Virginia Retired
Prince William County Social Service Manassas Va.
04.2015 - 01.2018
- Coordinated program activities to enhance operational efficiency within state initiatives.
- Managed scheduling and logistics for workshops and community outreach events.
- Developed training materials to support staff in program implementation and compliance.
- Collaborated with stakeholders to assess program needs and gather feedback for improvements.
- Monitored program performance metrics to ensure alignment with state objectives and regulations.
- Assisted in budget management by tracking expenses and providing financial reports to leadership.
- Facilitated meetings with team members to discuss progress, challenges, and strategic planning efforts.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Strengthened internal communication with creation of shared online workspace, enhancing project coordination.
- Improved staff efficiency by introducing new project management tools and training.
- Ensured compliance with funding requirements through meticulous record-keeping and reporting.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Monitored progress of clients, adjusting strategies to enhance outcomes effectively.
- Educated families on available social services and community resources for better support.
- Participated in training workshops to stay current on best practices in social work interventions.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Collaborated with other professionals to plan and coordinate care for clients.
- Educated clients and families on mental health, wellness and recovery topics.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
Social Worker Case Manager
Fairfax County Government
Fairfax Va.
06.2003 - 04.2014
- Conducted comprehensive assessments to identify client needs and develop tailored service plans.
- Coordinated community resources to enhance client access to social services and support systems.
- Implemented individualized interventions that improved client outcomes and facilitated personal growth.
- Led multidisciplinary team meetings to ensure collaborative approach in case management strategies.
- Developed training materials for new employees focusing on effective case management procedures.
- Advocated for policy changes based on client feedback, enhancing service delivery within the community.
- Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Enhanced family stability by providing counseling, crisis intervention, and ongoing support for a diverse caseload.
- Reviewed agency policies regularly so as to stay updated regarding changes affecting eligibility criteria, service offerings, or client rights.
- Exceeded performance metrics by consistently meeting and surpassing assigned caseload requirements while maintaining high-quality care standards.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Mentored new social workers entering the field by sharing knowledge of best practices in case management and service coordination.
- Empowered clients towards self-sufficiency through goal-setting, skill-building exercises, and motivational interviewing techniques.
- Utilized grant writing skills to secure additional program funding.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Education
Master of Science - Social Work
Howard University School Work
Washington, DC05-1994
Bachelor of Arts - Social Work/ Early Childhood Education
Rutgers University
New Brunswick, NJ05-1979
Skills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
- Program optimization
- Project management
- Report generation
- Training coordination
- Generating schedules
- Staff evaluation
- Staff development
- Team oversight
- Human resources
- Problem-solving
- Decision-making
- Active listening
- Multitasking
- Performance management
- Team building
- Time management
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Excellent communication
- Team leadership
- Effective communication
- Self motivation
- Interpersonal skills
- Conflict resolution
- Professionalism
- Interpersonal communication
- Written communication
- Risk management
- Process improvement
Accomplishments
- Served [Number] program participants who went on to enroll in community college.
- Competed with [Number] other homeless shelters and youth programs to win funding and successfully secure a $[Amount] grant geared toward revamping the clinic's services and offerings.
- Selected for the National Association of Social Workers (NASW) “Lifetime Achievement Award.”
- Supervised team of [Number] staff members.KK
Timeline
Program Coordinator Social Worker
State Of Virginia Retired
04.2015 - 01.2018
Social Worker Case Manager
Fairfax County Government
06.2003 - 04.2014
Master of Science - Social Work
Howard University School Work
Bachelor of Arts - Social Work/ Early Childhood Education
Rutgers University
2018 Social Worker of the Year State of Virginia
I received the '2014' Outstanding Social Worker Award in Washington D.C.
I PLACED 72 CHILDREN IN ADOPTION HOME FOR PERMANENCY