Myrah Walker
Fredericksburg
Summary
Dedicated childcare worker, with experience as a Keyholder and Shift Lead, known for creating safe, engaging environments for children while supporting daily operations. Proven ability to manage staff, handle opening and closing procedures, and maintain strong communication with families. Reliable leader who balances nurturing care with organizational efficiency.
Overview
5
5
years of professional experience
Work History
Key Holder
Once Upon A Child Franchise
Fredericksburg, VA
06.2025 - Current
- Assisted in daily store operations, ensuring efficient customer service and inventory management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Maintained accurate cash handling processes while managing register transactions effectively.
- Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
- Implemented loss prevention strategies, contributing to reduced shrinkage in store assets.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Enhanced store security by meticulously following all opening and closing procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Mentored new sales associates to contribute to store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Promoted business' development by building and maintaining relationships with new clients.
Lead Key Holder
Clothes Mentor
01.2025 - Current
- Trained and mentored new staff on store operations and customer service standards.
- Managed cash handling processes, ensuring accuracy in transactions and deposits.
- Oversaw daily store operations, maintaining inventory levels and presentation standards.
- Assisted in developing promotional strategies to enhance sales and customer engagement.
- Resolved customer inquiries and concerns, improving overall satisfaction ratings.
- Led team meetings focused on performance goals, fostering a collaborative work environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted business' development by building and maintaining relationships with new clients.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
- Championed company culture by embodying the core values and serving as a role model to fellow employees.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
Crew Member
Tropical Smoothie Cafe
01.2022 - 04.2022
- Prepared smoothies and food items according to established recipes and standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and provided excellent service.
- Operated point-of-sale system for order processing and cash handling.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Adhered to health and safety guidelines in food preparation and handling.
- Took orders, prepared meals, and collected payments.
Teacher's Assistant
Dawning Point Learning Center
Fredericksburg
07.2021 - 11.2021
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with special needs, fostering an inclusive learning environment.
- Facilitated small group discussions, enhancing student engagement and comprehension.
- Organized classroom materials and resources for efficient daily operations.
- Collaborated with staff to develop strategies for student behavioral management.
- Monitored student progress, providing feedback to teachers for personalized instruction.
- Conducted administrative tasks, ensuring smooth classroom logistics and communication.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Completed daily reports on attendance and disciplinary performance.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Sales Associate
Sally Beauty Supply
Fredericksburg, VA
02.2021 - 08.2021
Education
GED -
Acellus Academy
HomeschoolSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Bank deposits
- Alarm systems
- Team training and development
- Staff training
- Team building
- Employee oversight
- Drawer counting
- POS terminal operation
- Goal setting and achievement
- Critical thinking
- Sales leadership
- Leadership development
- Cash handling and reconciliation
- Basic mathematics
- Handling complaints
- Inventory and stocking
- Retail security
- Physical stamina
- Marketing strategy
- Computer proficiency
- Creativity and originality
- Superior work ethic
- Decision-making
- Cash drawer reconciliation
- Store reset and recovery
- Sales floor organization
- Team building and motivation
- Employee training
- Flexible work schedule
- Relationship building
- Opening and closing coordination
Timeline
Key Holder
Once Upon A Child Franchise
06.2025 - Current
Lead Key Holder
Clothes Mentor
01.2025 - Current
Crew Member
Tropical Smoothie Cafe
01.2022 - 04.2022
Teacher's Assistant
Dawning Point Learning Center
07.2021 - 11.2021
Sales Associate
Sally Beauty Supply
02.2021 - 08.2021
GED -
Acellus Academy