Summary
Overview
Work History
Education
Skills
Timeline
Generic

Myterra Caison

Reston

Summary

Dedicated Customer Service Specialist with over 10 years of experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2026
2026
years of professional experience

Work History

Receptionist

South Riding Family Chiropractic Center
2022 - Current
  • Managed front desk operations, ensuring seamless customer service and efficient appointment scheduling.
  • Coordinated communication between departments, enhancing collaboration and information flow within the organization.
  • Streamlined visitor check-in process, improving security protocols and welcoming experience for clients and guests.
  • Trained new staff on administrative procedures, fostering a knowledgeable team environment and reducing onboarding time.
  • Maintained office supplies inventory, optimizing procurement processes to ensure uninterrupted operational support.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Verified insurance eligibility and benefits for patient accounts, ensuring accurate coverage information.
  • Coordinated communication between healthcare providers and insurance companies to resolve discrepancies.
  • Assisted clients with understanding their insurance policies, benefits, and limitations to promote informed decision-making regarding healthcare services.
  • Reduced claim denials by diligently researching and resolving discrepancies in policy information.

Membership Service Ambassador

Bjs Wholesales Club
09.2021 - Current
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Beat daily and weekly metrics goals
  • Cross-selling Bjs Perks Cards and processing credit card application
  • Answered phone calls and responded to questions and concerns.
  • Recommended additional, useful services to customers to increase overall sales.

Customer Service Representative

Maxim Healthcare
12.2020 - 05.2021
  • Call taker taking over 50 calls per shift
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Schedule, reschedule, and cancel appointments based on patient location
  • Register new patients for eligibility and waiting list
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Key Holder

Total Wine & More
08.2020 - 01.2021
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Set up visually appealing promotional displays.
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.

Top Seller

Bath & Body Works
10.2019 - 01.2020
  • Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Created and implemented store displays, promoting sales and growth.
  • Answer any product related questions
  • Beat daily and personal sales goals

Co-Manager

Rainbow Clothing Store
12.2014 - 08.2019
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Monitored inventory, cash and payroll processes to keep location running smoothly.

Merchandiser

Macy's
10.2018 - 01.2019
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Displayed appropriate signage for products and sales promotions.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Education

High School Diploma -

Osbourn High School
Manassas, VA
07.2016

Skills

  • Communication skills
  • Team management
  • Planning & organizing
  • Multitasking
  • Call Center Operations
  • Customer Service
  • Computer Literacy
  • Adaptability
  • Insurance verification
  • HIPAA compliance

Timeline

Membership Service Ambassador

Bjs Wholesales Club
09.2021 - Current

Customer Service Representative

Maxim Healthcare
12.2020 - 05.2021

Key Holder

Total Wine & More
08.2020 - 01.2021

Top Seller

Bath & Body Works
10.2019 - 01.2020

Merchandiser

Macy's
10.2018 - 01.2019

Co-Manager

Rainbow Clothing Store
12.2014 - 08.2019

High School Diploma -

Osbourn High School

Receptionist

South Riding Family Chiropractic Center
2022 - Current

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Myterra Caison