Stanyel
Suffolk
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
Work History
Customer Service Representative
Maximus
Chesterfield
06.2021 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the database.
- Collaborated with team members to enhance service delivery processes.
- Handled escalated complaints and provided appropriate solutions promptly.
- Documented customer interactions accurately for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Shift Leader
Cantù
Fort Lee
01.2006 - 06.2020
- Supervised daily operations to ensure efficient workflow and staff coordination.
- Trained new employees on safety protocols and operational procedures.
- Managed inventory levels, restocking supplies as needed for seamless service.
- Assist in scheduling staff
- Ensure customer daily activities of restaurant staff 16 or more employees
- Conducted team meetings to communicate expectations and address concerns.
- Assisted in resolving customer issues to maintain high satisfaction levels.
- Implemented best practices to enhance productivity and reduce downtime.
- Monitored staff performance, providing feedback for continuous improvement.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
Petersburg High School
Petersburg, VASkills
- Customer inquiry handling
- Account updates
- Escalation management
- Product troubleshooting
References
References available upon request.
Timeline
Customer Service Representative
Maximus
06.2021 - Current
Shift Leader
Cantù
01.2006 - 06.2020
Petersburg High School