Nabia Khan
Alexandria
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Server
Burtons Grill & Bar
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales significantly by upselling higher-end products to customers.
Barista
Swing's Coffee Roasters
06.2019 - 07.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Front Desk Associate
LA Fitness
09.2017 - 06.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Science - Cyber Security
Northern Virginia Community College
Annandale, VA08.2019
Skills
- Time Management
- Customer Service
- Active Listening
- Telephone Etiquette
- Data Entry
- Sales
Timeline
Server
Burtons Grill & Bar
11.2022 - Current
Barista
Swing's Coffee Roasters
06.2019 - 07.2021
Front Desk Associate
LA Fitness
09.2017 - 06.2020
Associate of Science - Cyber Security
Northern Virginia Community College
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