Nadia Thompson
Manassas,VA
Summary
Successful at improving sales procedures to streamline and strengthen processes. Skillful in managing routine member/ client requirements and standards. Successful customer service techniques. Talented relationship-builder and analytical problem-solver. Executive-level receptionist and professional communications representative for corporate-level decision-makers. Tech-savvy individual employs in-depth knowledge of virtual conferencing, and data entry. A meticulous, organized addition to the team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Administrator
Checks and Balances
01.2023 - 06.2025
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Answered employee inquiries regarding health benefits and 401k options.
Personal Trainer
X-sports
07.2021 - 02.2022
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Drove client retention, managing daily classes and individual sessions.
Member Service Specialist
Next Mark Credit Union
11.2020 - 05.2021
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Contacted clients to verify account information and maintain accuracy, resulting in 3% increase in client satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Front Office Receptionist
Washington Lamb
01.2018 - 10.2020
- Wrote professional and error-free Emails, memoranda and other business documentation to support office needs.
- Greeted multiple daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Handled telephone calls to field inquiries from clients, vendors and various other callers seeking information. Proceeded to Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Trained Two employees on Food Connex Software .
- Maintained transaction security by verifying payment cards against identification.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Dental Office Receptionist
C&R Dental
01.2022 - 11.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and canceled appointments for dental patients.
- Greeted patients to determine needs, check appointments and direct them accordingly.
- Helped patients complete necessary medical forms and documentation.
- Carried out front office duties utilizing data entry skills in the framework of the medical database.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Cd Hylton
Woodbridge, VA2017
Some College (No Degree) - Business Administration
Northern Virginia Community College
Manassas, VASkills
- Payment Processing
- Phone and Email Etiquette
- Background checks coordination
- Onboarding and orientation
- Job descriptions creation
- Documentation and recordkeeping
- Time tracking and payroll administration
- New hire onboarding
- New hire orientation
- Human resources support
- Data analysis
Certification
- Google Certified Technical Support Fundamentals
Technical Support Fundamentals
A six month online learning experience provided by Google. Comprehensive learning on the history of Computers, counting binary, vocabulary used in the tech field. Knowledge on various types of hardware. Practice with Linux.
Timeline
HR Administrator
Checks and Balances
01.2023 - 06.2025
Dental Office Receptionist
C&R Dental
01.2022 - 11.2022
Personal Trainer
X-sports
07.2021 - 02.2022
Member Service Specialist
Next Mark Credit Union
11.2020 - 05.2021
Front Office Receptionist
Washington Lamb
01.2018 - 10.2020
Some College (No Degree) - Business Administration
Northern Virginia Community College
High School Diploma -
Cd Hylton
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