Nadia Williams
King George,VA
Summary
I am a dynamic individual with hands-on experience in human service fields and talent for navigating challenges. My experience brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Salem Village Academy
2025.05 - Current
- Provide supervision and care of basic needs to students in the classroom setting. Administration of age appropriate curriculum for education and social emotional learning. Implement lesson plans to enhance children's skills for ongoing development of milestones and prep kindergarten readiness. Provide opportunities and tools for exploration during learning and play activities. Develop and maintain positive relationships with children and parents. Adapt teaching methods to accommodate interest and different learning styles of students considering special needs and diagnosis. Maintain a classroom environment, manage classroom activities including breaks, meals, daily health. Research and implement age appropriate activities to supplement curriculums and enhance fine and gross motor skills, early math, science and literacy, and social development.
Team Leader
Centercare Pedplus
2022.09 - 2024.10
- In this position responsibilities included but were not limited to overseeing daily operations of the clinical team, coordination of patient care services and ensuring compliance with healthcare regulations and safety standards. Monitored and evaluated team performance. Facilitated professional development and training programs for clinical staff. Position performed reception and medical assistant duties to include: patient care, testing, phlebotomy as requested by providers. Served as liaison with patients, healthcare professionals and stakeholders. Managed clinical resources to ensure efficiency. Performed clinical weekly audits and implemented quality improvement strategies and conflict resolution.
- Implemented training programs to enhance staff skills and operational efficiency.
- Led team of healthcare professionals to improve patient care quality and service delivery.
Clinical Administrative Assistant
Guadalupe Free Clinic
2021.08 - 2022.09
- Provide support to clinic medical coordinator and volunteer staff with chart compliance, patients specialty referrals and paperwork. Provide ongoing executive assistant services to clinic coordinator in other duties as assigned.
- Provide support with clinical appointment scheduling, a patient database ensuring HIPAA compliance and medical confidentiality.
- Manage clinic calls from current and potential patients as necessary. Provide onsite support to clinic staff and patients as necessary during clinic hours, and as deemed necessary
Customer Mgt. & Sr. Appeals Analyst
Magellan Complete Care of Virginia
2018.05 - 2020.06
- Process customer relation 80+ calls to include researching health plan information, eligibility and connecting patrons to proper resources; customer complaints of services, explain explanation of benefits and assist providers in processing claims, discrepancies on claim and appeals process through health plan
- Quality assurance of appeals being processed, train staff on new processes implemented by management; counting and processing mailed appeals paper and electronic.
- Analyzed appeal requests to ensure compliance with regulatory requirements and company policies.
Community Based QMHP
Integrated Health Services
2016.04 - 2017.10
- Achieved effective QMHP services tailored to individual and family needs. Delivered impactful crisis treatment and counseling interventions for families and individuals.
- Worked with families to enhance Enhanced parenting and communication skills through targeted life skills training. Streamlined case management and service coordination for optimal outcomes.
- Provided timely emergency responses to children and families in home-based counseling settings. Elevated employee capabilities through professional mentoring and development of intervention training programs.
Therapeutic Counselor
Abraham Youth & Family Services
2015.06 - 2016.04
- Developed individualized therapeutic plans to address client needs and promote emotional well-being.
- Facilitated group therapy sessions, promoting peer support and enhancing communication skills among participants.
- Collaborated with multidisciplinary teams to coordinate care and ensure comprehensive service delivery.
- Advocated for clients' needs within community resources, enhancing access to essential services and support systems.
Community Based Counselor
National Counseling Group (NCG)
2013.08 - 2014.05
- Collaborated with multidisciplinary teams to coordinate care and enhance service delivery for clients.
- Developed tailored treatment plans based on comprehensive assessments of client needs and progress.
- Monitored client progress, adjusting strategies to optimize therapeutic outcomes and ensure continuity of care.
Prevention Specialist
Colonial Behavioral Health
2010.11 - 2013.07
- Conducted community outreach to raise awareness of behavioral health resources and services.
- Developed and implemented prevention programs addressing substance use and mental health challenges.
- Facilitated training sessions for staff on best practices in prevention and intervention methodologies.
- Established partnerships with local organizations to strengthen community support networks for individuals in need.
Counselor I
Merrimac Juvenile Detention Center
2009.07 - 2012.06
- Developed and implemented behavior management strategies to promote positive interactions..
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms, and to maintain ensure safety and compliance to center regulations.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Project Coordinator
Historic Triangle Substance Abuse Coalition
2006.08 - 2010.10
- Assisted in coordinating project timelines and deliverables for various community initiatives. Supported project management by tracking deadlines and adapting workflows. Maintained accurate project documentation to promote compliance and transparency.
- Organized training sessions and workshops and evaluated program effectiveness, providing insights for continuous improvement in service delivery.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Medical Data Entry/File Clerk/Receptionist
Bon Secours Medical Center
2000.01 - 2002.01
- Organized and maintained confidential patient files to ensure compliance with regulatory standards.
- Processed incoming documentation efficiently, improving retrieval times for clinical staff.
- Utilized electronic filing systems to enhance document accessibility and accuracy.
Education
Bachelor of Arts - Sociology
College of William And Mary
Williamsburg, VA05.2006
Skills
- Eager to Learn
- Classroom organization
- Problem-solving
- Heartsaver first aid CPR AED (first aid CPR AED)
- Data entry
- Creative
- Good Communicator
- Team Player
- Detailed Oriented
- Child development
Certification
- Adult and Pediatric First Aid CPR/AED - Valid until 2027-05-29
- VDOE Medicine Administration Training (MAT)- Valid Until 2028-07-07
- Virginia Language and Literacy Screening System Various Topic Based Early Education Continued Education
Timeline
Preschool Teacher
Salem Village Academy
2025.05 - Current
Team Leader
Centercare Pedplus
2022.09 - 2024.10
Clinical Administrative Assistant
Guadalupe Free Clinic
2021.08 - 2022.09
Customer Mgt. & Sr. Appeals Analyst
Magellan Complete Care of Virginia
2018.05 - 2020.06
Community Based QMHP
Integrated Health Services
2016.04 - 2017.10
Therapeutic Counselor
Abraham Youth & Family Services
2015.06 - 2016.04
Community Based Counselor
National Counseling Group (NCG)
2013.08 - 2014.05
Prevention Specialist
Colonial Behavioral Health
2010.11 - 2013.07
Counselor I
Merrimac Juvenile Detention Center
2009.07 - 2012.06
Project Coordinator
Historic Triangle Substance Abuse Coalition
2006.08 - 2010.10
Medical Data Entry/File Clerk/Receptionist
Bon Secours Medical Center
2000.01 - 2002.01
Bachelor of Arts - Sociology
College of William And Mary