Nae Vidarte
Catlett
Summary
Dynamic professional with a solid background in call center operations at GPW, excelling in multitasking and customer service. Proven ability to adapt quickly to new technologies while fostering teamwork and collaboration. Strong problem-solving skills and effective communication enhance customer satisfaction and operational efficiency.
Experienced Customer Service Representative with Number years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Developed strong communication and conflict resolution skills in fast-paced call center environment. Efficient in managing customer inquiries and providing solutions through effective use of call center software and protocols. Seeking to transition into new field where these skills can drive customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Call Center
GPW
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Effectively coordinated and prioritized tasks in a multitasking environment.
Server
Texas Roadhouse
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Front Desk Receptionist
Healthwork
09.2023 - 06.2024
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Advance Diploma -
Woodbridge High School
Woodbridge, VA06.2022
Skills
- Call center operations background
- Call center transactions
- Call center software proficiency
- Call center environment
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule management
- Call management
- Patient scheduling
- Document management
- Documentation proficiency
- Calendar management
- Documentation expertise
- Excellent communication
- Strong problem solver
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Call Center
GPW
06.2024 - Current
Front Desk Receptionist
Healthwork
09.2023 - 06.2024
Server
Texas Roadhouse
01.2022 - Current
Advance Diploma -
Woodbridge High School
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