Danaeya White
Norfolk
Summary
I am an adaptable and detail-oriented professional with over 5 years of experience in administrative support, customer service, and operational efficiency. I am known for my creativity in problem-solving, proactive training approach, and proven track record in conflict resolution and health and safety compliance. I excel at managing multiple priorities in dynamic, fast-paced environments. I am seeking to leverage my strong organizational skills, keen attention to detail, and passion for continuous improvement to contribute to a high-performing administrative team.
Overview
6
6
years of professional experience
Work History
Assistant Office Manager
Bayview Physician Group
01.2024 - Current
- Optimized patient satisfaction by ensuring high-quality, compassionate care while adhering to strict health and safety protocols
- Developed and streamlined workflows for patient intake and care coordination, resulting in improved efficiency and better patient outcomes
- Demonstrated strong problem-solving and communication skills, resolving patient issues swiftly and maintaining positive relationships
- Maintained detailed patient records, ensuring accuracy and compliance with HIPAA standards
- Supported new hire onboarding and training, providing guidance on patient care procedures, safety protocols, and office operations to ensure seamless integration into the team
Training Manager
Auntie Anne’s
06.2019 - 05.2024
- Designed and implemented comprehensive employee training programs, improving overall team performance and customer service
- Applied creative approaches to training, tailoring methods to individual learning styles and promoting adaptability in a dynamic work environment
- Ensured meticulous attention to financial accuracy, overseeing cash handling procedures and resolving discrepancies to prevent errors
- Fostered a positive and efficient team environment, improving employee morale and retention through consistent feedback and mentorship
Lead GSA/Wax Specialist
European Wax Center
11.2022 - 07.2023
- Led a high-performance team, training new hires on POS systems, customer service standards, and efficient scheduling
- Applied agile problem-solving strategies to ensure seamless customer experiences, enhancing brand loyalty and service quality
- Managed a high volume of customer interactions, resolving complaints effectively and promoting customer retention through tailored solutions
- Maintained strict health and safety standards, ensuring compliance with industry regulations for sanitation and hygiene
Lead GSA/Wax Specialist
European Wax Center
07.2020 - 10.2021
- Establishing change in career path
Education
High School Diploma -
Norview High School
Norfolk, VASkills
- Health and Safety Compliance
- Conflict Resolution & Problem Solving
- Financial Accuracy & Cash Handling
Employee Training & Development
- Customer Service Excellence
- Agility in Dynamic Work Environments
- Computer & Digital Proficiency
Timeline
Assistant Office Manager
Bayview Physician Group
01.2024 - Current
Lead GSA/Wax Specialist
European Wax Center
11.2022 - 07.2023
Lead GSA/Wax Specialist
European Wax Center
07.2020 - 10.2021
Training Manager
Auntie Anne’s
06.2019 - 05.2024
High School Diploma -
Norview High School
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