Danaeya White
Norfolk
Summary
I am an adaptable and detail-oriented professional with over 5 years of experience in administrative support, customer service, and operational efficiency. I am known for my creativity in problem-solving, proactive training approach, and proven track record in conflict resolution and health and safety compliance. I excel at managing multiple priorities in dynamic, fast-paced environments. I am seeking to leverage my strong organizational skills, keen attention to detail, and passion for continuous improvement to contribute to a high-performing administrative team.
Overview
6
6
years of professional experience
Work History
Assistant Office Manager
Bayview Physician Group
Chesapeake, VA
01.2024 - Current
- Optimized patient satisfaction by ensuring high-quality, compassionate care while adhering to strict health and safety protocols
- Developed and streamlined workflows for patient intake and care coordination, resulting in improved efficiency and better patient outcomes
- Demonstrated strong problem-solving and communication skills, resolving patient issues swiftly and maintaining positive relationships
- Maintained detailed patient records, ensuring accuracy and compliance with HIPAA standards
- Supported new hire onboarding and training, providing guidance on patient care procedures, safety protocols, and office operations to ensure seamless integration into the team
Training Manager
Auntie Anne’s
Norfolk, VA
06.2019 - 05.2024
- Designed and implemented comprehensive employee training programs, improving overall team performance and customer service
- Applied creative approaches to training, tailoring methods to individual learning styles and promoting adaptability in a dynamic work environment
- Ensured meticulous attention to financial accuracy, overseeing cash handling procedures and resolving discrepancies to prevent errors
- Fostered a positive and efficient team environment, improving employee morale and retention through consistent feedback and mentorship
Lead GSA/Wax Specialist
European Wax Center
Chesapeake, VA
11.2022 - 07.2023
- Led a high-performance team, training new hires on POS systems, customer service standards, and efficient scheduling
- Applied agile problem-solving strategies to ensure seamless customer experiences, enhancing brand loyalty and service quality
- Managed a high volume of customer interactions, resolving complaints effectively and promoting customer retention through tailored solutions
- Maintained strict health and safety standards, ensuring compliance with industry regulations for sanitation and hygiene
Lead GSA/Wax Specialist
European Wax Center
Chesapeake, VA
07.2020 - 10.2021
- Establishing change in career path
Education
High School Diploma -
Norview High School
Norfolk, VASkills
- Health and Safety Compliance
- Conflict Resolution & Problem Solving
- Financial Accuracy & Cash Handling
Employee Training & Development
- Customer Service Excellence
- Agility in Dynamic Work Environments
- Computer & Digital Proficiency
Timeline
Assistant Office Manager
Bayview Physician Group
01.2024 - Current
Lead GSA/Wax Specialist
European Wax Center
11.2022 - 07.2023
Lead GSA/Wax Specialist
European Wax Center
07.2020 - 10.2021
Training Manager
Auntie Anne’s
06.2019 - 05.2024
High School Diploma -
Norview High School