Nafcy Kamara
Manassas
Summary
Experienced professional in insurance sales, customer service, and with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Knowledgeable in building client relationships and delivering excellent service in an accelerated-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Logistics Operations Manager
GXO Logistics
Sterling
08.2022 - Current
- Managed daily logistics operations for efficient supply chain processes.
- Oversaw network data rack maintenance and fiber intake management, ensuring seamless vendor integration and operational reliability.
- Directed three core departments:
- RMA (Return Merchandise Authorization): Streamlined return and exchange processes, reducing turnaround times and increasing accountability.
- Decommissioning: Executed structured hardware removals with strict compliance and efficiency.
- Upgrades: Implemented and tracked system enhancements to optimize performance and scalability.
- Coordinated and managed high-volume shipments for major clientele, achieving 98%+ on-time delivery accuracy.
- Served as a trainer, developing employee skill sets and strengthening cross-departmental collaboration.
- Commonly handpicked for high-priority projects, delivering critical assignments within deadlines, and with consistent accuracy.
- Drove site department development initiatives, resulting in measurable improvements in operational metrics and workflow efficiency.
- Built and maintained strong team relationships, fostering a collaborative environment that improved productivity and morale.
- Applied continuous process improvement, integrating feedback and attention to detail to elevate overall operations.
- Implemented logistics systems to improve operational efficiency.
Licensed Insurance Agent
Aflac
Chantilly
07.2022 - 02.2023
- Advise small business owners on supplemental insurance benefits to help employees with income protection.
- Build strong client relationships through effective communication and tailored solutions.
- Collaborated with team members to enhance sales strategies and customer engagement.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
Package Handler
FedEx Ground
Manassas
06.2021 - 07.2022
- Scanned, sorted, and loaded packages efficiently to ensure timely delivery.
- Assisted with damaged packages by repairing or re-packing items to maintain accuracy.
- Maintained safety and productivity in a fast-paced warehouse environment.
- Assisted in training new employees on package handling processes.
- Managed time efficiently to meet or exceed productivity targets.
Service Advisor
Lustine Chrysler Dodge Jeep Ram
Woodbridge
09.2021 - 04.2022
- Acted as primary point of contact for service customers, ensuring their concerns were addressed.
- Explained diagnostic results and repair timelines clearly, improving customer satisfaction.
- Scheduled service appointments and coordinated technician assignments for efficient workflow.
- Processed warranty claims and maintained accurate records of customer interactions and services provided.
- Utilized dealership software to track service history and streamline appointment scheduling processes.
Beauty Consultant
Target
Manassas
11.2019 - 01.2020
- Assisted customers, stocked inventory, and maintained department presentation.
- Demonstrated cosmetic application techniques to enhance customer knowledge.
- Trained new staff in product knowledge and customer service skills.
- Managed inventory levels of beauty products to ensure availability.
Food Runner / Cook
McDonald’s
South Riding
05.2019 - 06.2021
- Prepared and cooked food items according to safety standards.
- Took customer orders, maintained drive-thru operations, and ensured accuracy under pressure.
- Trained new team members on food prep and customer service procedures.
Education
High School -
Osbourn Park High School
Manassas, VASkills
- Customer Service & Sales
- Insurance & Benefits
- Microsoft Office Applications
- Technical & Computer literacy
- Automotive Service Support
- Supply Chain Management
- Logistics Operations
- Package Handling
- Food Service & Safety
Certification
Food Handler Certification
Dangerous Goods Certification
Timeline
Logistics Operations Manager
GXO Logistics
08.2022 - Current
Licensed Insurance Agent
Aflac
07.2022 - 02.2023
Service Advisor
Lustine Chrysler Dodge Jeep Ram
09.2021 - 04.2022
Package Handler
FedEx Ground
06.2021 - 07.2022
Beauty Consultant
Target
11.2019 - 01.2020
Food Runner / Cook
McDonald’s
05.2019 - 06.2021
High School -
Osbourn Park High School