Nahian Fahim
Chantilly
Summary
Motivated and dedicated professional with a GED earned in 2023 and a strong background in customer service. Furthermore, I have experience working at CVS as a Cashier/Customer Service Representative and am currently employed as a Passenger Service Agent at Qatar Airways. Known for delivering exceptional service, handling multiple tasks efficiently, and maintaining a positive and proactive attitude. Passionate about fitness and personal development, with a love for the gym. Eager to leverage my skills and enthusiasm to contribute effectively to a dynamic team.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Passenger Service Agent for Qatar Airways
08.2023 - Current
- Delivered exceptional customer service to passengers, ensuring a seamless and positive experience from check-in to boarding.
- Managed the check-in process, including verifying passenger documentation, issuing boarding passes, and handling special requests and accommodations.
- Assisted passengers with baggage check-in, ensuring compliance with weight and size regulations, and coordinated special baggage handling for oversized or fragile items.
- Provided support to passengers with special needs, including those with disabilities, unaccompanied minors, and non-English speakers, ensuring their comfort and safety.
- Communicated flight information, gate changes, and delays to passengers, providing timely updates and clear instructions to ensure smooth boarding processes.
- Ensured adherence to security protocols and regulations, conducting security checks and screenings as required.
- Addressed and resolved passenger complaints and issues promptly and professionally, maintaining high levels of customer satisfaction.
- Worked closely with airport staff, ground handlers, and other airline personnel to ensure coordinated operations and exceptional service delivery.
- Familiarized with and executed emergency protocols and procedures, ensuring passenger safety and compliance with airline regulations.
- Assisted passengers with seat upgrades, excess baggage payments, and other ancillary services, contributing to additional revenue generation.
- Maintained accurate records of passenger interactions, incidents, and feedback, ensuring proper documentation and follow-up.
CVS Sales Associate
Retail Associates
03.2022 - 05.2023
- Provided prompt and courteous service to customers, assisting with product selection and answering inquiries about products and services.
- Managed cash register operations, processed sales transactions accurately, and balanced cash drawer at the end of each shift.
- Maintained up-to-date knowledge of products, services, and promotions to effectively assist and upsell to customers.
- Assisted in receiving, stocking, and organizing merchandise, ensuring shelves were well-stocked and displays were attractive and accessible.
- Monitored and prevented potential theft, reported suspicious activities, and adhered to store security procedures.
- Ensured the store was clean, organized, and free of hazards by performing regular cleaning tasks and maintaining neat product displays.
- Worked collaboratively with team members to meet sales targets, resolve customer issues, and maintain a positive store environment.
- Informed customers of ongoing promotions, special offers, and rewards programs, contributing to increased sales and customer loyalty.
- Handled customer returns and exchanges efficiently, following store policies to ensure customer satisfaction.
- Assisted in training new employees on store policies, procedures, and customer service standards. This format provides a comprehensive overview of the responsibilities and achievements of a CVS Sales Associate, showcasing key skills and experiences relevant to customer service and retail roles.
Education
High School Diploma -
Chantilly High School
Chantilly, VA06-2023
Skills
- Computer Literacy
- Bilingual
- Flexible and able to thrive in fast-paced environments
- Quick learner with strong adaptability
- Resilient and able to handle stressful situations
- Strength training expertise
- Strength training
Languages
English
Full Professional
Bengali
Limited Working
Timeline
Passenger Service Agent
Passenger Service Agent for Qatar Airways
08.2023 - Current
CVS Sales Associate
Retail Associates
03.2022 - 05.2023
High School Diploma -
Chantilly High School
Similar Profiles
Mobin Ali TuriMobin Ali Turi
Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)
Tinashe Kelvin ChirimaTinashe Kelvin Chirima
Cargo and baggage driver at QATAR AIRWAYS, Qatar Aviation ServicesCargo and baggage driver at QATAR AIRWAYS, Qatar Aviation Services
Edward EnriquezEdward Enriquez
Head of Cabin Appearance at Qatar Aviation Services / Qatar AirwaysHead of Cabin Appearance at Qatar Aviation Services / Qatar Airways