Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nahian Fahim

Chantilly

Summary

Passenger Service Agent with two years at Swissport, excelling in passenger assistance and team leadership. Proven ability to boost customer experiences under pressure while ensuring compliance with safety protocols. Skilled in baggage handling and cash management, consistently delivering satisfactory service and training new team members for success.

Overview

3
3
years of professional experience

Work History

Passenger Service Agent

Swissport
08.2023 - Current
  • 2 years of experience working with Qatar Airways, Scandinavian Airlines, Royal Air Jordan, and Air India.
  • Passenger Service Agent with proficient experience positions such as airline baggage agent, operation coordinator, and supervisor.
  • Adept at maintaining smooth passenger flow, delivering exceptional service, and ensuring compliance with safety and security procedures.
  • Delivered satisfactory service under high-pressure situations while maintaining a professional attitude throughout daily operations.
  • Assisted passengers with special needs, ensuring a more comfortable and enjoyable travel experience.
  • Trained new employees and ensured they feel welcome and comfortable with the team

Retail Sales Associate

CVS Pharmacy
04.2022 - 05.2023
  • Greeted customers and provided excellent customer service.
  • Participated in inventory checks to maintain accurate stock levels.
  • Coordinated with team to expedite restocking of high-demand items.
  • Managed efficient cash register positions.

Education

High School Diploma -

Chantilly High School
Greenbriar, VA

Skills

  • Passenger assistance

  • Team collaboration

  • Team leadership

  • Customer service management

  • Baggage handling

  • Strong organization

  • Cash management

  • TSA collaboration

  • Microsoft office

Languages

English
Native or Bilingual
Bengali
Professional Working

Timeline

Passenger Service Agent

Swissport
08.2023 - Current

Retail Sales Associate

CVS Pharmacy
04.2022 - 05.2023

High School Diploma -

Chantilly High School

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Nahian Fahim