Nahid Akter
Woodbridge
Summary
Quality Assurance Analyst with 7+ years of hands-on experience in software testing across Agile and Waterfall methodologies. Proficient in accessibility testing (Section 508, WCAG 2.0/2.1) using tools like JAWS, NVDA, WAVE, Axe Dev, and ZoomText. Experienced in full Software Development and Testing Life Cycles (SDLC/STLC), defect life cycle, and test management processes. Strong background in Medicaid, SNAP, TEA & DSNAP policy testing with expertise in Integrated Eligibility Systems (ELOC, M&O). Adept in test case development, execution, and reporting using JIRA, Zephyr, Confluence, HP ALM, and Quality Center. Skilled in web and mobile testing (Android, iOS), SaaS environments, and cloud-based systems. Competent in manual and automated testing using Java, Selenium WebDriver, Cucumber, Maven, and TestNG. Experience in API testing (Postman), accessibility PDF validation (Adobe Acrobat Pro), and report generation (Crystal Reports). Excellent collaboration and communication skills; comfortable leading sprints, UAT sessions, and cross-functional meetings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
QA Test Engineer / Accessibility Tester
U.S. Department of Labor
Washington
08.2022 - Current
- Spearheaded comprehensive accessibility compliance testing for high-impact federal web applications, ensuring conformance with Section 508 and WCAG 2.1 AA standards across multiple digital platforms.
- Utilized a variety of assistive technologies, including JAWS, NVDA, ZoomText, and VoiceOver, alongside automated tools like Axe DevTools, WAVE, and ANDI, to validate accessibility and user experience for individuals with disabilities.
- Designed, implemented, and optimized automated testing frameworks using Selenium WebDriver, Java, Cucumber, and Maven, enabling parallel test execution and reducing manual testing efforts by 40%.
- Created robust test automation scripts to validate complex UI workflows and regression scenarios, improving test coverage and detection of UI inconsistencies across browsers (Chrome, Firefox, Safari, Edge).
- Performed API testing using Postman to validate RESTful services for data integrity, response time, and status codes, ensuring smooth integration with external systems and services.
- Played an integral role in Agile Scrum teams, actively participating in Daily Stand-ups, Sprint Planning, Backlog Grooming, Sprint Reviews, and Retrospectives to align QA efforts with evolving project goals.
- Authored and maintained critical testing artifacts such as Test Plans, Test Cases, Test Scripts, and Requirement Traceability Matrices (RTMs), ensuring traceability and quality assurance across all phases of the development lifecycle.
- Tracked and managed test execution and defect resolution using JIRA and Azure DevOps, ensuring transparency and timely resolution of issues across QA and development teams.
- Delivered internal accessibility awareness training sessions to cross-functional teams, enhancing organizational understanding of inclusive design and federal accessibility mandates.
- Conducted extensive PDF accessibility evaluations using Adobe Acrobat Pro DC, verifying logical reading order, tagging structure, alt-text accuracy, and interactive element accessibility.
- Collaborated with developers, designers, and content authors to remediate accessibility issues and provide guidance on incorporating best practices during early development stages.
- Partnered with real users with disabilities to conduct usability testing, gathering direct feedback to improve the accessibility and usability of digital products.
- Provided weekly QA status reports to leadership, highlighting progress, risks, and recommendations for continuous improvement.
QA Test Engineer / UAT Tester
State of Maryland
Baltimore
12.2020 - 07.2022
- Conducted extensive testing of Medicaid, Temporary Assistance for Needy Families (TEA), SNAP, and DSNAP eligibility systems, ensuring accurate benefits determination in accordance with federal and state policy guidelines; earned certifications in the relevant policy domains.
- Analyzed complex business rules and system logic to design and execute functional, UAT (User Acceptance Testing), and regression test scenarios that validated eligibility calculations, case workflows, and benefit issuance processes.
- Developed and maintained automated regression test suites using Selenium WebDriver and Cucumber, improving testing efficiency and enabling frequent validation of system stability during continuous integration and deployment cycles.
- Executed end-to-end testing for critical business processes such as benefit eligibility determination, financial transaction processing, document verification, and third-party system integrations, including interfaces with external health and human services systems.
- Led efforts in identifying, logging, and tracking defects using JIRA, collaborating with cross-functional teams-including developers, business analysts, and product owners-to ensure timely resolution and retesting of reported issues.
- Participated in all phases of the Agile development lifecycle, attending Scrum ceremonies such as Daily Stand-ups, Sprint Planning, Backlog Grooming, and Retrospectives to ensure alignment of testing priorities with sprint goals.
- Applied thorough manual accessibility testing techniques and tools such as ANDI, IBM Equal Access Accessibility Checker, and screen readers (JAWS, NVDA) to verify compliance with Section 508 and WCAG 2.0 guidelines.
- Reviewed system-generated PDF documents and validated UI components for accessibility, including correct tab order, contrast ratios, alt text, and ARIA landmarks.
- Authored and maintained detailed test plans, test cases, RTMs, and test summary reports, supporting quality audits and promoting test traceability throughout the SDLC.
- Supported interface/integration testing across multiple subsystems and external vendor platforms, ensuring secure and accurate data exchange within the Integrated Eligibility System (IES) environment.
- Delivered QA status updates and testing insights during sprint reviews, contributing to improved release quality and stakeholder confidence in system changes.
QA Tester
Randstad
Jersey City
01.2018 - 11.2020
- Designed and executed manual test cases for functional, regression, smoke, sanity, and integration testing across web applications.
- Participated in User Acceptance Testing (UAT) and collaborated with BAs, POs, and developers to align testing with business requirements and user stories.
- Attended all Agile ceremonies, including Sprint Planning, Daily Stand-ups, and Retrospectives, contributing to backlog grooming and story point estimations.
- Logged and tracked defects using JIRA, ensuring timely resolution and quality assurance for each sprint cycle.
- Reviewed test cases and design documents, maintaining traceability matrices to track requirement coverage and testing progress.
- Performed accessibility testing using tools like ANDI and JAWS, ensuring compliance with Section 508 standards.
- Actively supported cross-team coordination to validate new features and resolve issues during testing and release cycles.
Education
Master of Business Administration - MBA
Virginia International University
Fairfax, VA01.2016
Bachelor of Pharmacy - B.Pharm
Stamford University Bangladesh
Dhaka, Bangladesh 01.2011
Skills
- Agile/Scrum
- Agile SAFe
- Waterfall
- Data Driven
- Hybrid
- Page Object Model
- TestNG
- Cucumber
- Subject7
- Maven
- JAWS
- NVDA
- WAVE
- Axe Dev
- ZoomText
- ANDI
- IBM Equal Access Checker
- JIRA
- Zephyr
- ALM
- Quality Center
- Target Process
- MySQL
- Oracle
- MS Access
- Basic SQL
- Postman
- REST client
- Eclipse
- Windows
- MacOS
- Android
- IOS
- MS Excel
- Word
- PowerPoint
- Outlook
- TOAD
Certification
- Certified DHS Section 508 Trusted Tester
- Workday HCM Certified Consultant
- CompTIA Security+ CE Certified
- Scrum Master Certificate
- ISTQB Foundation Level Certified
- Certified DHS 508 Trusted Tester
- Scrum Master Certified
- ISTQB Certified
- CompTIA Security+ CE
- Workday HCM Certified
Clearance
Active Public Trust Clearance
Timeline
QA Test Engineer / Accessibility Tester
U.S. Department of Labor
08.2022 - Current
QA Test Engineer / UAT Tester
State of Maryland
12.2020 - 07.2022
QA Tester
Randstad
01.2018 - 11.2020
Master of Business Administration - MBA
Virginia International University
Bachelor of Pharmacy - B.Pharm
Stamford University Bangladesh
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