Nahome Mulugeta
Arlington
Summary
Dynamic team leader with a strong focus on customer service and employee training. Successfully coordinated inventory management and resolved customer inquiries, ensuring a high standard of service and operational excellence. Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles. Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Toastique
Arlington
09.2024 - 08.2025
- Greeted customers warmly and provided excellent service at the counter.
- Prepared food and beverage items according to company standards and recipes.
- Assisted in inventory management by restocking supplies as needed.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed opening and closing duties such as counting money, organizing supplies.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Assisted with training new front of house employees on procedures and policies.
Front of House Team Leader
Greenhouse Juice Shop
Arlington
02.2023 - 09.2024
- Supervised front of house staff to ensure excellent customer service.
- Coordinated inventory management to track supplies and reduce waste.
- Resolved customer inquiries and complaints in a timely manner.
- Providing guidance and training to new members of staff on company policies and procedures.
- Explained menu items, took orders and delivered food courses according to instruction.
- Delivered guest orders to correct tables or take-out counter.
- Took to-go phone orders from guests following outlined procedures.
Front of House Server
Nandos Peri Peri
Arlington
08.2022 - 12.2022
- Provided excellent customer service in fast-paced dining environment.
- Assisted with food preparation and maintained cleanliness of dining area.
- Collaborated with kitchen staff to fulfill special requests from guests.
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
- Assisted in training new front-of-house staff on proper service techniques and procedures.
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
Washington Liberty
Arlington, VA06-2025
Skills
- Customer service
- Team building
- Employee training
- Inventory management
- Conflict resolution
- Time management
- Food preparation
- Point of sale systems
- Communication skills
- New staff training
- Problem-solving
- Punctuality and reliability
- Strong work ethic
- Attention to detail
- Social perceptiveness
Languages
English
Professional
Ahmaric
Professional
Spanish
Limited
Affiliations
- Club founder
- Social Media Manager
- Church Service
- AFAC volunteer
- First Generation College Student
Accomplishments
- Valedictorian
- Dance Team Member
- Recreational Basketball
- Honors Chorus
References
References available upon request.
Timeline
Front of House Employee
Toastique
09.2024 - 08.2025
Front of House Team Leader
Greenhouse Juice Shop
02.2023 - 09.2024
Front of House Server
Nandos Peri Peri
08.2022 - 12.2022
High School Diploma -
Washington Liberty