Naiquan Qiao

Data Center Field Engineer Alibaba(as third party),

• Conducted Alibaba Standard Operating Procedure (SOP) training and various technical trainings, including cabling and server basics.
• Shadowed and supported Field Engineers in IDC Maintenance & Operations (M&O).
• Gained comprehensive knowledge of Alibaba's network topology and established rapport with corporate and vendor personnel.
• Independently managed network troubleshooting, including testing of lines and optical modules, and conducting link tests.
• Oversaw racking and relocation of servers and switches, ensuring operational efficiency.
• Conducted real-time monitoring of data center environments, addressing alarms related to temperature, humidity, RPP, and UPS.
• Provided valuable feedback and communication to data center and Alibaba managers, enhancing operational procedures.

Server Technician

• Diagnosed and repaired server hardware and software failures, ensuring minimal downtime.
• Performed regular server maintenance tasks, including hardware cleaning and firmware upgrades.
• Coordinated with various teams for timely resolution of server issues, enhancing customer satisfaction.
• Installed and managed cable infrastructure, including CAT 5/6, coaxial, and fiber optics.
• Demonstrated strong problem-solving skills and excellent customer service in a team-oriented environment.
• Managed multi-site server hardware and network maintenance, demonstrating proficiency in technical oversight.
• Planned and executed operational budgets, aligning financial strategies with company objectives and maintaining adherence to financial goals.

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Installed, modified, and repaired software and hardware to resolve technical issues.