Nakia Anderson
Manassas
Summary
Office support professional prepared to bring organizational skills and administrative experience to new role and contributing to team efficiency. I am known for my adaptability, creativity, and having a results-oriented mindset. As a dynamic office support specialist, I am committed to leveraging these qualities to drive team success and contribute to the growth of the Intake team.
Overview
12
12
years of professional experience
Work History
Receptionists/Office Support Specialist
Whiteford Taylor & Preston, LLP
01.2024 - Current
- Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
- Maintained accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid stockouts or delays.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Greeting visitors professionally and directing them accordingly within the organization.
- Contributed to team projects by conducting research, compiling data as required for successful completion.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Assisted coworkers and staff members with special tasks on daily basis.
Legal File Clerk
Whiteford Taylor & Preston
10.2022 - 12.2023
- Maintained an up-to-date knowledge of legal terminology and procedures, ensuring accurate categorization and processing of diverse case materials.
- Ensured accuracy of filed documents through regular audits and necessary adjustments, maintaining a high level of data integrity.
- Safeguarded vital case-related information through meticulous adherence to retention schedules and policies.
- Increased accessibility of archived files by digitizing older records, streamlining research processes for attorneys and staff alike.
- Expedited intake process for new cases by efficiently organizing incoming legal documents according to established protocols.
- Facilitated smooth office operations by responding promptly to requests for file retrieval or updates from attorneys and support staff.
- Assisted in reducing misplaced files by consistently updating the electronic database with accurate file locations.
- Maintained confidentiality of sensitive client information by securely handling and storing legal files.
- Completed data entry of legal documents into electronic filing systems.
Supervisor for Animal Boarding
Old Dominion Animal Health Center
05.2016 - 09.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Supervisor of Animal Kennel Operations
Town and Country Veterinary Hospital
06.2013 - 04.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
Education
Criminal Justice & Animal Science
Northern Virginia Community College
Annandale, VAHigh School Diploma -
West Potomac High School
Alexandria, VA06-2005
Skills
- Verbal communication
- File organization
- Document management
- Customer Service and Client Relations
- Patient flow management
- Attention to detail
- Scheduling
- Account reconciliation
- Confidential document control
- Registration processing
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint Outlook)
- Data entry
- Database entry
- Documentation and recordkeeping
- Teamwork and collaboration
- Fast learner
- Reliability
- Task prioritization
Timeline
Receptionists/Office Support Specialist
Whiteford Taylor & Preston, LLP
01.2024 - Current
Legal File Clerk
Whiteford Taylor & Preston
10.2022 - 12.2023
Supervisor for Animal Boarding
Old Dominion Animal Health Center
05.2016 - 09.2022
Supervisor of Animal Kennel Operations
Town and Country Veterinary Hospital
06.2013 - 04.2016
Criminal Justice & Animal Science
Northern Virginia Community College
High School Diploma -
West Potomac High School
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