Nakia Blakey

• Provided technical support to customers via phone and chat channels.
• Assisted clients in troubleshooting software and hardware issues effectively.
• Assisted customers with inquiries regarding healthcare services and benefits.
• Facilitated communication between patients and healthcare providers for issue resolution.
• Resolved complaints by providing timely solutions and empathetic support to customers.
• Collected payments from patients and entered them into the billing system accurately.
• Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
• Scheduled appointments for patients using the electronic health records system.
• Prevented key account losses by researching discrepancies and correcting problems.

• Thoroughly reviewed and edited documents to ensure clarity and accuracy, enhancing overall content quality and readability.
• Collaborated with team members to streamline proofreading processes, resulting in more efficient turnaround times for project completion.
• Utilized advanced editing tools to identify and correct grammatical errors, improving the professionalism of published materials.
• Scanned all text for typographical errors using computer software programs.
• Processed debits and credit to customer and general ledger accounts.

• Managed customer accounts to ensure timely payments and resolve discrepancies.
• Communicated effectively with clients to negotiate payment plans and arrangements.
• Utilized collection software to track account status and document interactions.

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• Resolve questions and inquiry concerning medical and all health benefits in data entry using multi phone system
• Processed customer accounts with complete accuracy of billing information
• Acquired and relay relevant information thru plan requirements SPD file and image
• Work with leaders and team members to resolve uncommon issues
• As needed, provide support on customer claims and account that have been submitted by claimants; review customer records in automated systems.
• Processed credit card payments
• Perform assigned duties in accordance with established timeframes and guidelines.
• Submit research request and escalations main-frame web-based document call by creating detailed notes in case management system

• Responsible for quality check of products, including accuracy of order, billing and damages in a fast-paced operations
• Communicate with internal partners using multiple computer systems to verify status of shipments and deliveries.
• Use Microsoft word for written reports of non-complaint merchandise
• Fax and scan invoice documents
• Perform assigned duties in accordance with established timeframes and guidelines.
• Participate with team members and worked flexible schedules to meet product deadlines

• Worked with customers in-person to maximize customer satisfaction; recorded shipments into the computer
• Warmly greet customers entering the store and processed the customer's order received payment by cash.
• Automatic debit cards issued receipts, refunds, or change due to customers
• Unpacked incoming shipments checked for damage and ensured incoming shipment matched the shipments invoice logged any discrepancies or damages to be sent back
• Moved product from in-store warehouse to the stores showroom to make ready for sale

• Responsible for lifting patients and transporting them in a safely manner
• Attended to the daily needs of patients with compassion and kindness
• Met the needs of community members and worked as a liaison between doctors and city officials to accomplish company goals